Program Coordinator / Patient Scheduler - Harborview - Foot, Ankle and Hand Clinic

University of Washington Medical Center; Seattle (WA); On-site; USD 32,000 - 46,000; Full time

Job summary

University of Washington Medical Center is seeking a Program Coordinator for Harborview's Foot, Ankle and Hand Clinic. This full-time role supports patient entry and care coordination within the disability claims workflow.

The position emphasizes advocacy for patients, coordination with physicians, and handling administrative tasks across the clinic, with standard day shifts and 40-hour weeks.

Qualifications

• High school graduation or equivalent.
• AND two years of experience in the program specialty.
• OR equivalent education/experience.
• Equivalent education and/or experience may substitute minimum qualifications for some roles unless a license or certification is required.

Responsibilities

• Coordinate patient’s entry into and through the health care system related to disability claims.
• Coordinate and complete paperwork for medically-required absences or work restrictions post-surgery.
• Advocate for patients during clinic sessions and coordinate care with physicians.
• Facilitate efficient patient care by coordinating services with the medical visit.
• Create clinic-specific policies or workflows, adapting to state/payor regulations.
• Interview patients to determine concerns and needs at reappointments.
• Ensure outcomes of treatment recommendations are conveyed to outside consultants.
• Complete forms and billing documentation; report on disability claim statistics and revenue.
• Manage FMLA cases and budget monitoring including L&I billing.
• Act as a resource to physicians, RNs and care team on disability claim needs.

Job description

Job Description

Harborview - 6NJB Foot, Ankle and Hand Clinic has an outstanding opportunity for a Program Coordinator.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)

• Day Shift/Mondays- Fridays

• 8:30am-5:00pm

POSITION/CAMPUS HIGHLIGHTS

• Only Level I trauma and burn center in the region

• Close proximity to public transportation

• Harborview ranks among the nation’s top hospitals in rehabilitation care, neurology, neurosurgery and orthopedics

• Convenient location

• Close proximity to public transportation

DEPARTMENT DESCRIPTION

Located in the Ninth & Jefferson building across from Harborview Medical Center, the Foot & Ankle Center at Harborview provides consultation and surgical treatment for complex foot and ankle reconstruction, including arthritis, deformities, genetic anomalies, sports injuries and traumatic injury. We also offer podiatry services and non-surgical treatments.

We partner with our patients to develop an individualized treatment plan that will provide the best outcome for foot and ankle mobility and function.

PRIMARY JOB RESPONSIBLITIES

Clinic Flow Activities:

• Coordinate patient’s entry into and through the health care system as related to a patient’s disability claims

• Coordinate and Complete all paperwork and correspondence requirements related to patients’ medically-required absence from work or medically-required work restrictions (i.e. required absence from work post surgery or work restrictions post surgery)

• Coordinate patient care services and serve as the patient advocate being available to both patient and physician during clinic sessions

• Facilitate delivery of efficient patient care with coordination of services with the patient medical visit

• Create clinic-specific policies, procedures, or workflows and adjust as state/payor regulations evolve

Patient Care Activities:

• Interview patients to determine areas of concern and anticipated needs upon reappointments with physicians and outside agencies

• Ensure the outcome of treatment recommendations for continued care is conveyed to outside consultants from the physicians

Revenue and Data Collection:

• Complete the necessary forms and corresponding billing documentation

• Collect and regularly report on statistics regarding volume of disability claims, types of disability claims, and corresponding revenue collected

• Collect and regularly report on statistics regarding FMLA cases (i.e. medically-necessary absence from work due to surgery) o Budget Monitoring: correct L&I billing and reimbursement figures, monitoring patient spend down accounts

Customer Service and Team Behaviors:

• Act as a resource and technical consultant to physicians, RNs, and others on the care team regarding disability claim needs

• Compose Correspondence and record patient information in the chart

• Timely Completion of disability and FMLA forms

• May direct the work of others

• Within 6 months of hire a new HSC must also:

• Participate in COHE training

• Participate in an L&I orientation at L&I headquarters in Tumwater

• Spend 4 to 8 hours shadowing an experienced HSC at another COHE

• Obtain an L&I Provider Number in order to bill for his/her time

Requirements

• High school graduation or equivalent

• AND two years of experience in the program specialty

• OR equivalent education/experience

• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

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ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

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Join our mission to make life healthier for everyone in our community.

Compensation, Benefits and Position Details

Pay Range Minimum:

$23.41 hourly

Pay Range Maximum:

$33.47 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

SEIU Local 925 Nonsupervisory

About the UW

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty.

Our Commitment

As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.