Patient Care Coordinator (Grassland)

US Physical Therapy; Franklin (TN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Health Savings Account

401(k) match

Paid Time Off

Holidays

Job summary

STAR Physical Therapy in Franklin, TN is seeking a Patient Care Coordinator to serve as the voice and face of the clinic. You will support patient flow, handle front-desk tasks, and coordinate with physicians, insurance companies, and staff to ensure smooth visits.

The role emphasizes excellent customer service, professional communication, and an understanding of medical insurance processes within a busy outpatient setting.

Qualifications

• High School Diploma or equivalent.
• 1+ years medical office receptionist experience.
• Proficient with Microsoft Office and familiar with EMR software.
• Understanding of Medical Insurance Verification & Authorization

Responsibilities

• Facilitate delivery of health care through customer service and admin tasks.
• Serve as the voice & face of STAR for patients and customers.
• Maintain pleasant daily clinic operations with effective communication with staff, physicians, patients, and insurers.
• Keep treatment, reception, and storage areas in orderly condition.

Skills

Microsoft Office

EMR knowledge

Communication

Insurance verification

Education

High School Diploma or equivalent

Tools

Raintree

Job description

Founded in 1997, STAR Physical Therapy has grown from a single clinic to over 70 locations across Tennessee, Arkansas, and Missouri. Our mission remains unchanged: To Serve. While we have grown, one thing that has not changed is our commitment to our patients, communities, and employees.

We are committed to:

• Delivering industry-leading physical therapy, sports medicine, and industrial rehabilitation care
• Developing "Great Mechanics Of The Human Body" through our top-notch clinical education program
• Supporting clinicians with comprehensive mentorship and professional development opportunities

Our Mission:

At STAR Physical Therapy, we exist to serve. We strive to make a difference in the health and well-being of our patients through clinical excellence and personalized care. Through servant leadership and intentional relationships, we commit to creating a family culture where we use our time, talents, and resources to care for our patients, our communities, and one another.

Job Description

The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care. As the first point of contact for our patients & customers, the Patient Care Coordinator is, quite literally, the voice & face of STAR!

Candidate should possess ability to maintain a pleasant and consistent flow in the daily operations of the clinic by providing excellent customer service, effective communication with fellow employees, physician offices, patients, and insurance companies. The Patient Care Coordinator also maintains an orderly condition of treatment, reception, and storage areas.

Qualifications

1. Education -- High School Diploma or equivalent.

2. Experience -- 1+ years medical office receptionist experience required.

3. Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.

4. Understanding of Medical Insurance Verification & Authorization

Physical Demands: Periodic lifting, pushing, pulling, sitting, standing, and squatting. (DOT 876-224-016) Medium Strength Level.

Additional Information

Bonus Rewards Program

Medical, Dental, Vision and Basic Life/AD&D Insurance

Flexible Spending Accounts

Health Savings Accounts

Generous Paid Time Off

6 paid holidays

401(k) matching

Supplemental Life, Short- & Long-Term Disability Insurance

Health & Wellness Program

Employee Assistance Program

Voluntary Benefits (Critical Illness, Accident, Hospital Indemnity & ID Watchdog