Patient Care Coordinator Physical Therapy Clinic

Pure Physio Physical Therapy; Hazlet Township (NJ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Training & development

Wellness resources

Job summary

Pure Physio Physical Therapy in Hazlet, NJ is seeking a dedicated Patient Experience Coordinator to ensure every visit is seamless, professional, and welcoming. This role goes beyond front desk duties, supporting patient care, scheduling, insurance verification, and clinic operations in a growing orthopedic practice.

The ideal candidate loves helping people, communicates well, stays organized, and thrives in a fast-paced environment while contributing to patient satisfaction and practice growth.

Qualifications

• Loves interacting with people.
• Exceptional communication skills.
• Positive, energetic, and outgoing.
• Thrives in a fast-paced environment.
• Highly organized and detail-oriented.
• Takes initiative without being asked.
• Enjoys solving problems.
• Works well independently and as part of a team.
• Dependable and professional.
• Wants to grow with a small business.

Responsibilities

• Welcome every patient with warmth and professionalism.
• Build positive relationships with patients and families.
• Ensure every patient has an exceptional experience from start to finish.
• Answer questions and assist patients throughout their course of care.
• Maintain a clean, organized reception and treatment area.
• Answer incoming phone calls promptly and professionally.
• Schedule new patient evaluations and follow-up appointments.
• Manage provider schedules and appointment flow.
• Verify insurance benefits when needed.
• Collect co-pays, balances, and patient payments.
• Maintain accurate patient records using our EMR system.
• Communicate with physicians, referral sources, and insurance companies.
• Prepare treatment areas before patients arrive.
• Help maintain clinic cleanliness and organization throughout the day.
• Ensure supplies remain stocked and the clinic operates efficiently.
• Support therapists with daily operational needs.
• Help create an exceptional patient experience that encourages referrals.
• Participate in internal marketing initiatives and patient appreciation events.
• Assist with social media content, testimonials, and success stories when appropriate
• Help strengthen relationships with local physicians, gyms, schools, and community partners
• Contribute ideas that improve patient satisfaction and practice growth

Skills

People skills

Communication skills

Positive attitude

Organized

Initiative

Team player

EMR system

Tools

EMR system

Job description

Patient Experience Coordinator

Pure Physio Physical Therapy | Hazlet, NJ

Full-Time | Monday–Friday | No Weekends I Part-time or Full-Time

Starting Pay: Competitive Hourly Pay + Bonus Structure

About Us

Pure Physio is a modern, privately owned orthopedic and sports physical therapy practice that believes exceptional care extends beyond treatment. Every interaction—from the first phone call to the final visit—should make patients feel welcomed, valued, and confident in their recovery.

We're growing and are looking for a motivated, personable, and organized Patient Experience Coordinator who wants to be part of a team that genuinely makes a difference in people's lives.

This is more than a front desk position. You'll be an essential member of our team, helping create an outstanding patient experience while contributing to the continued growth of our practice.

Benefits:

• Bonus based on performance
• Competitive salary
• Employee discounts
• Opportunity for advancement
• Training & development
• Wellness resources

What You'll Do:

As the first point of contact for our patients, you'll help ensure every visit is seamless, professional, and welcoming.

Your responsibilities will include:

Patient Experience

• Welcome every patient with warmth and professionalism
• Build positive relationships with patients and families
• Ensure every patient has an exceptional experience from start to finish
• Answer questions and assist patients throughout their course of care
• Maintain a clean, organized, and inviting reception and treatment area

Front Office Operations

• Answer incoming phone calls promptly and professionally
• Schedule new patient evaluations and follow-up appointments
• Manage provider schedules and appointment flow
• Confirm upcoming appointments
• Verify insurance benefits when needed
• Collect co-pays, balances, and patient payments
• Maintain accurate patient records using our EMR system
• Communicate with physicians, referral sources, and insurance companies

Clinic Operations

• Prepare treatment areas before patients arrive
• Help maintain clinic cleanliness and organization throughout the day
• Ensure supplies remain stocked and the clinic operates efficiently
• Support therapists with daily operational needs

Marketing & Practice Growth

• Help create an exceptional patient experience that encourages referrals
• Participate in internal marketing initiatives and patient appreciation events
• Assist with social media content, testimonials, and success stories when appropriate
• Help strengthen relationships with local physicians, gyms, schools, and community partners
• Contribute ideas that improve patient satisfaction and practice growth

What We're Looking For:

The ideal candidate is someone who:

• Loves interacting with people
• Has exceptional communication skills
• Is positive, energetic, and outgoing
• Thrives in a fast-paced environment
• Is highly organized and detail-oriented
• Takes initiative without being asked
• Enjoys solving problems
• Works well independently and as part of a team
• Is dependable and professional
• Wants to grow with a small business

Preferred Qualifications

• Experience in a medical office, physical therapy clinic, chiropractic office, dental office, or other healthcare setting
• Customer service or hospitality experience
• Experience with scheduling and administrative responsibilities
• Comfortable using computers and learning new software
• Insurance verification experience is a plus but not required as we outsource billing

Why You'll Love Working Here

At Pure Physio, you're not just filling a position—you'll play an important role in helping people recover, move better, and return to the activities they love.

We believe in creating a positive work environment where every team member is valued, respected, and encouraged to grow professionally.

Benefits

• Competitive pay
• Referral Bonus
• Performance Bonus
• Opportunities for career advancement
• Supportive team culture
• Modern, clean private practice
• Monday–Friday office hours
• The opportunity to make a meaningful impact every day

We're looking for someone who believes in:

• Delivering exceptional service
• Treating every patient with compassion and respect
• Taking ownership and initiative
• Pursuing excellence in everything they do
• Working collaboratively as one team
• Multitasking and computer skills

If you're passionate about helping people, creating memorable experiences, and contributing to a growing PT private practice, we'd love to hear from you.