Patient Care Coordinator Full-Time

Vireo Health; Burnsville (MN); On-site; Full time

Job summary

Vireo Health is seeking passionate individuals to join their team in a dynamic cannabis dispensary role. Responsibilities include assisting customers with medication dispensation, maintaining compliance with state regulations, and ensuring a safe working environment. Ideal candidates will have a high school diploma, retail experience, and strong communication skills. Join a diverse and inclusive workplace committed to shaping the future of the cannabis industry.

Benefits

Competitive pay and benefits

Paid time off

Employee discounts

Qualifications

• 1-3 years’ experience in a retail environment preferred.
• Excellent verbal and written communication skills.
• Ability to work in a team environment and independently.

Responsibilities

• Assists customers with medication dispensation processes.
• Maintains cash register and accountability for assigned drawer.
• Educates patients on the use and storage of medical cannabis.

Skills

Communication

Customer Service

Adaptability

Education

High School Diploma

Tools

MS Office

Job description

Who we are:
At Vireo Health, we’re not just another cannabis company—we’re a movement. Founded by physicians and driven by innovation, we blend science, technology, and passion to create top-tier cannabis products and experiences. Our team of 500+ bold creators and trailblazers are shaping the future of the industry, and we want you to be part of it.
We take pride in being one of the most diverse and inclusive workplaces in cannabis, fostering a culture where everyone belongs. Through employee engagement, community events, and non-profit partnerships, we’re building more than a business—we’re building a community.
As we rapidly expand nationwide, we’re looking for talented, driven, and passionate people to join us. If you’re ready to turn your passion into a career, let’s grow the future together.

What the role is about:

• Maintains and safeguards entrusted confidential information; maintains vigilance for patient medication safety.
• Assists customers with all aspects of preparing, setting up, and finalizing the dispensation process for medication as regulated by the office of medical cannabis.
• Completes CPC operational requirements by maintaining an organized workflow, verifying preparation, and labeling of medications, verifying order entries and charges.
• Utilizes computer systems and programs appropriately for daily operationssuch as patient communication, refill orders, making appointments and home deliveries. Facilitates thorough and accurate input of patient and provider demographic information in seed-to-sale software system.
• Maintains cash register and accountabilityforassigned drawer; completes opening/closing proceduresas assigned.
• Complies with state law and all regulations and provides oversight for overall dispensary compliance under the supervision of a licensed pharmacist. Understands and stays up to date on state regulations pertaining to medical cannabis.
• Participatesinrecordkeeping and reporting necessary for State Compliance.
• Attends staff meetings, continuing education, as directed.
• Maintains safe and clean working environment by complying with custodial procedures, rules, and regulations. Must adhere to infection-control standards such as handwashing.
• Assists patients and caregivers through the dispensary process/experience.
• Educates patients on the proper use and storage of medical cannabis medications.
• Follows the Green Goods customers service model.
• Works with supervisors to set and accomplish goals.
• Completes opening/closing procedures as assigned.
• Responds to all patient communication platforms (Text, Emails, Voicemail, ETC.)
• Troubleshoots to solve patient issues regarding the usage of their cannabis products.
• Performs other duties as assigned.

What impact you’ll make:

• A high school diploma and 1-3 years’ experience in a retail environment
• Proficiency with MS Office required
• Experience working in a fast-paced retail setting is preferred.
• Excellent communication skills, verbal and written.
• Ability to work in a team environment, as well as independently.
• Ability to handle multiple tasks simultaneously.
• Ability to work in a fast-paced environment.
• Adaptable to change in the work environment.
• Must be able to stand for long periods.
• Flexible availability including but not limited to weekends and evenings.

Why Choose Vireo
Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.

At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.

Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
Employee Perks: Enjoy competitive pay and benefits, paid time off and employee discounts
Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement
Vireo Health, Inc. isan equal opportunity employer, and all qualified applicants will receive consideration for employmentwithout regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com

Starting union rate: $19.48/hr. Competitive union benefits offered.
Applicants must have availability to work two weekends per month