Field Clinical Care Coordinator - Knoxville County, TN and surrounding area

UnitedHealthcare; Knoxville (TN); Remote; Full time

Job summary

A leading healthcare company seeks an ECF CHOICES Support Coordinator to manage members with intellectual or developmental disabilities. The role involves developing care plans, collaborating with teams, and addressing members' needs. Remote work is available for Tennessee residents.

Benefits

Paid Time Off

Medical, Dental, Vision, and Life Insurance

401(k)

Employee Stock Purchase Plan

Education Reimbursement

Employee Discounts

Referral Bonuses

Qualifications

• 2+ years serving individuals with disabilities.
• 1+ years working with community providers addressing SDoH.

Responsibilities

• Engage members via assessments to evaluate needs.
• Develop and implement person-centered care plans.
• Collaborate with internal care teams and community resources.

Skills

Proficiency in MS Office

Experience with Adobe

Experience with MS Teams

Education

4-year degree in health, human services, or behavioral health fields

Unrestricted independent licensure as a Social Worker

LPN with 5+ years of direct experience

3+ years of experience with DD or IDD Waivers

Job description

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities, and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable, and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.

As part of a support coordination team managing members enrolled in the Employment and Community First CHOICES (ECF CHOICES) program, the ECF CHOICES Support Coordinator will serve as the primary support for members with intellectual or developmental disabilities. Responsibilities include supporting members' medical, behavioral, and socioeconomic needs to promote appropriate service utilization and improved quality of care.

If you reside in Tennessee, you will have the flexibility to work remotely* as you tackle challenging issues.

Primary Responsibilities:

1. Engage members via face-to-face or telephonic assessments to evaluate medical, behavioral, functional, cultural, and socioeconomic (SDoH) needs.
2. Develop and implement person-centered care plans addressing management of chronic health conditions, health promotion, social determinants, medication management, and safety, aligned with evidence-based guidelines.
3. Create individualized care plans with goals, opportunities, and interventions suited to the member’s readiness to change, supporting optimal health and quality of life.
4. Collaborate with internal care teams, providers, and community resources to execute care plans.
5. Provide referrals and linkages to internal and community-based providers as appropriate and accepted by the member.

Why Work for UnitedHealth Group?

Enjoy competitive pay, comprehensive benefits, performance rewards, and a management team committed to your success. Benefits include:

• Paid Time Off and 8 Paid Holidays
• Medical, Dental, Vision, and Life Insurance options, plus Disability coverage
• 401(k), Employee Stock Purchase Plan, Education Reimbursement
• Employee Discounts, Assistance, Referral Bonuses, and Voluntary Benefits

We reward performance in a challenging environment that fosters growth and development.

Required Qualifications:

• One of the following:
  • 4-year degree in health, human services, or behavioral health fields
  • Unrestricted independent licensure as a Social Worker
  • LPN with 5+ years of direct experience
  • 3+ years of experience with DD or IDD Waivers
• 2+ years serving individuals with disabilities
• 1+ years working with community providers addressing SDoH
• Proficiency in MS Office and recent experience with Adobe and MS Teams
• Driver's license, reliable transportation, and ability to travel up to 75% within East TN

Preferred Qualifications:

• Community case management experience for complex needs
• Training in Motivational Interviewing, Trauma-Informed Care, etc.
• Experience in team-based care and serving individuals with co-occurring disorders
• Background in Managed Care

Physical Requirements:

• Ability to transition between office and field locations
• Navigate various terrains and transport equipment
• Remain stationary for computer work

*Remote work requires adherence to UnitedHealth Group's Telecommuter Policy.

The hourly range is $28.61 to $56.06, based on full-time employment and various factors. We offer a broad benefits package, incentives, and growth opportunities.

Our mission is to help people live healthier lives and improve the health system for all. We are committed to equity, reducing disparities, and environmental sustainability. We are an Equal Opportunity Employer and a drug-free workplace, requiring drug testing before employment.