Patient Care Coordinator - Front Desk & Scheduling

Jobtome; Winchester (VA); Presencial; USD 22.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Paid Time Off

Medical Plan

Dental

Vision

401(k)

Education Reimbursement

Employee Discounts

Employee Assistance Program

Employee Referral Bonus Program

Voluntary Benefits

Resumo da vaga

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Las Vegas, NV, to handle appointment scheduling, patient registration, and cashiering. This role answers incoming calls and provides front-office support, with a schedule of Monday–Friday, 8am–5pm PST.

The position involves greeting patients, verifying demographics and insurance, collecting co-pays, and assisting the team to maintain a smooth patient flow across sites as needed.

Qualificações

• High School Diploma/GED required.
• 1+ years of experience in customer service.
• 1+ years of experience providing administrative support in a healthcare, medical office, or health insurance environment.
• Beginner level of proficiency with Microsoft Excel, Word, Outlook, and PowerPoint.

Responsabilidades

• Schedule patient appointments, verifying correct visit type and primary care provider.
• Provide exceptional service to all customers.
• Greet patient and check in/out; ensure demographics and insurance information are correct in IDX and update as necessary.
• Collect appropriate co-pays and adhere to cash handling policies.
• Maintain waiting room cleanliness and communicate pertinent information to patients; ensure all patients are assisted.
• Work with back office staff to ensure smooth patient flow.
• Resolve service issues and complaints, escalating to management or clinical personnel when necessary.
• Assist co-workers and team members with duties as needed, including floating to other areas.

Conhecimentos

Customer service

Administrative support

Formação

High School Diploma/GED

Ferramentas

Microsoft Excel

Microsoft Word

Microsoft Outlook

PowerPoint

Descrição da vaga

UnitedHealth Group is seeking an Associate Patient Care Coordinator in Las Vegas, NV, to handle appointment scheduling, patient registration, and cashiering. This role answers incoming calls and provides front-office support, with a schedule of Monday–Friday, 8am–5pm PST.

The position involves greeting patients, verifying demographics and insurance, collecting co-pays, and assisting the team to maintain a smooth patient flow across sites as needed.