Patient Care Coordinator | Diagnostic Imaging Services

Meritus Health; Hagerstown (MD); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

401(k) Retirement Plan

Education Assistance

Tuition Reimbursement

Flexible Spending Accounts (FSA/HSA)

Shift differential

Job summary

Meritus Health is seeking a Patient Care Coordinator to support Diagnostic Imaging Services (DIS). You will assist patients, providers, and clinical staff by coordinating front-office workflows, managing patient information, supporting clinical operations, and ensuring a smooth imaging visit.

The ideal candidate is organized, patient-focused, and comfortable working in a medical setting with frequent interaction across clinical and administrative teams.

Qualifications

• High school diploma or GED required.
• Graduation from a Medical Assistant, Nursing Assistant, or Medical/Secretarial program preferred.
• One year of medical experience in a physician office, hospital, or similar healthcare setting preferred.
• Working knowledge of medical terminology required.

Responsibilities

• Greet and assist patients, ensuring a welcoming and professional experience.
• Coordinate patient flow, appointment needs, and communication with clinical staff.
• Obtain, verify, and document patient information accurately in the electronic health record (EHR).
• Support imaging workflows by preparing patients, answering questions, and directing them appropriately.
• Maintain confidentiality and comply with HIPAA and organizational privacy standards.
• Communicate effectively with patients, providers, and team members using clear, professional language.
• Assist with general office duties, including scheduling, documentation, and record management.
• Demonstrate knowledge of medical terminology and imaging-related processes.

Skills

Medical terminology

EHR systems

Strong communication

Confidentiality

Teamwork

Education

High school diploma or GED

MA/NA/Medical Secretarial program preferred

Job description

The Patient Care Coordinator supports the delivery of high-quality patient care within Meritus Health’s Diagnostic Imaging Services (DIS). In this role, you will assist patients, providers, and clinical staff by coordinating front-office workflows, managing patient information, supporting clinical operations, and ensuring a smooth, efficient experience throughout the imaging visit. This position requires strong communication skills, attention to detail, and the ability to manage confidential health information in a fast-paced outpatient environment.

The ideal candidate is organized, patient-focused, and comfortable working in a medical setting with frequent interaction across clinical and administrative teams.

Key Responsibilities

• Greet and assist patients, ensuring a welcoming and professional experience
• Coordinate patient flow, appointment needs, and communication with clinical staff
• Obtain, verify, and document patient information accurately in the electronic health record (EHR)
• Support imaging workflows by preparing patients, answering questions, and directing them appropriately
• Maintain confidentiality and comply with HIPAA and organizational privacy standards
• Communicate effectively with patients, providers, and team members using clear, professional language
• Assist with general office duties, including scheduling, documentation, and record management
• Demonstrate knowledge of medical terminology and imaging-related processes
• Uphold Meritus Health’s values of compassion, excellence, integrity, and collaboration

Minimum Qualifications

Education

• High school diploma or GED required
• Graduation from a Medical Assistant, Nursing Assistant, or Medical/Secretarial program preferred

Experience

• One year of medical experience in a physician office, hospital, or similar healthcare setting preferred
• Working knowledge of medical terminology required

Licensure / Certification

• Nursing Assistant or Medical Assistant (certified or non-certified) preferred

Knowledge, Skills & Abilities

• Knowledge of healthcare workflows, medical terminology, and outpatient operations
• Experience using electronic health record (EHR) systems
• Strong communication skills with proper grammar and professional tone
• Ability to manage confidential patient information responsibly
• Customer-service mindset with the ability to work effectively in a team environment

Caring for Our Team

We are committed to supporting the well-being and professional development of our team members through a comprehensive benefits package, which includes:

• Health, Dental, and Vision Insurance Coverage begins on the first of the month following your hire date.
• Life Insurance & Disability Coverage Includes company-paid life insurance, as well as short- and long-term disability benefits to provide peace of mind.
• Paid Time Off (PTO) A generous PTO program designed to help you recharge and maintain a healthy work-life balance.
• 401(k) Retirement Plan Benefit from a robust company match to support your long-term financial goals.
• Education Assistance & Tuition Reimbursement Support for your continued learning and career growth.
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) Options to save pre-tax dollars for eligible healthcare and dependent care expenses.
• Shift Differential Pay Team members working evening, night, or weekend shifts may be eligible for additional pay.

Happy to Help

At Meritus, we believe in a collaborative and caring work environment. Interactions are an opportunity to learn, listen and to be there for one another. Therefore, we provide warm welcomes, hospitality-driven closures, and are always Happy to Help.