Patient Care Coordinator (Dental Reception w/experience) - FT

Bedi Dental Group; Massachusetts; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

401(k) Match

PTO & Holidays

Job summary

Bedi Dental Group is seeking a highly organized Patient Care Coordinator to join our Worcester practice. The ideal candidate will excel in communication and multitasking, acting as the concierge for both patients and staff while managing appointments and insurance coordination.

The role requires a friendly, professional demeanor and the ability to multitask in a fast-paced environment, ensuring a positive patient experience from check-in to checkout.

Qualifications

• Experience in a dental office preferred.
• High school diploma or equivalent; some college preferred.
• Working knowledge of computers for word processing and records management; familiarity with dental software is a plus.

Responsibilities

• Act as front-of-house concierge, greeting patients with empathy.
• Handle calls and front desk duties with excellent phone skills.
• Book and manage a live, evolving schedule to maximize daily appointments.
• Verify patient insurance options and collect co-payments.
• Consult with patients on treatment plans and coordinate payments.

Skills

Communication

Customer service

Phone skills

Multitasking

Time management

Education

High school diploma or equivalent

Some college preferred

Tools

Eaglesoft

Dentrix

Word processing

Job description

PATIENT CARE COORDINATOR

Company: Bedi Dental Group

Location: 48 Elm Street #3, Worcester, MA 01609

Compensation & Benefits

Compensation

$20.00 - $25.00

Benefits Package:

• Medical, Dental, and Vision insurance.
• Short and Long-term disability.
• 401(k) with company match.
• Paid time off (PTO) and Holidays.

About the Role

Bedi Dental Group is seeking a highly-organized and motivated Patient Care Coordinator to join our established practice. The ideal candidate will have excellent communication skills, friendly and professional demeanor and a positive attitude. We welcome Patient Care Coordinators who can multitask in a faster-paced work environment and presenting as concierge for the office and patient care experience.

Here are a few ways that Bedi Dental supports its great team of providers and staff.

Key Responsibilities

• Acting as the front-of-house concierge for the patients; greeting and attending to patient concerns while leading with empathy.
• Excellent phone skills, ability to handle multiple calls at once while managing front desk duties.
• Booking and managing a live -document schedule to maximize daily appointments and office productivity.
• Verifying patient insurance options and converge.
• Consulting with patients on treatment plans and collecting co-payments.
• Reliability and accountability for personal schedule and time management.
• Maintaining a friendly and processional demeanor while at the front desk.
• Maintaining a positive attitude with patients and staff.
• Ability to work independently.

Qualifications

• Previous experience working in a dental office setting is preferred for eligibility.
• High school diploma or equivalent; some college preferred.
• Working knowledge of computers for word processing, and records management [list computer software experience required including any specific dental software].

• Eaglesoft and/or Dentrix knowledge is a plus!

The Bedi Dental Group Experience

We're a family of 8 offices in the Greater Boston area, with an additional office in Colchester, Vermont. Our mission is to help patients live healthier, happier lives by leading with compassion, providing proactive patient care, and working with the integrity of our providers. We believe it's possible for dentists to spend the time needed to treat every patient in a comprehensive manner. This approach is not only more profitable and fulfilling for the dentist and their teams, but also more beneficial for the entirety of the Bedi Dental patient care experience.

• Exceptional Success: Our office has established itself as a leader in the field, providing exceptional dental care and transforming smiles.
• Collaborative Environment: We foster a collaborative and supportive environment where teamwork is at the heart of everything we do.
• State-of-the-Art Facility: Our office is equipped with the latest technologies and advanced dental equipment, enabling us to provide cutting-edge treatments and exceptional patient experiences.
• Diverse Patient Base: Our practice attracts a diverse range of patients from complex implant cases to cosmetic and reconstructive treatments.
• Work-Life Balance: We understand the importance of maintaining a healthy work-life balance. Our practice prioritizes flexibility and offers competitive compensation packages.