Patient Care Coordinator (CSR)

Neighborhood Health; Nashville (TN); On-site; USD 21,000 - 25,000; Full time

Job summary

Neighborhood Health in Nashville, TN, seeks a Customer Service Representative to join the non-clinical team. You will help ensure patients are seen quickly and coordinate with medical staff to deliver high-quality primary care in a patient-centered model.

Responsibilities include front-desk duties, appointment scheduling, insurance verification, and assisting with patient check-in/out, while maintaining confidentiality and culturally sensitive care across diverse patients served by Neighborhood

Qualifications

• Knowledge of Medical terminology; Clerical experience; Medical Record experience
• Good basic reading, writing and math skills
• Ability to use discretion in handling confidential information

Responsibilities

• Answering Telephone; Opening mail and sending mail
• Requesting supplies; Scheduling Appointments; Translating for patients
• Passing out Birth Certificate Information Packets
• Assisting with CoverKids applications; Patient Check in
• Verifying Insurance/Passport (In Network & Out of Network)
• Scanning Patient ID/Driver License, Insurance Card, Capturing Patient Picture
• Creating charts (Different Numbering Systems for Clinics)
• Printing Encounter Tickets; Pulling Charts; Filling Charts
• Disclosure of Patient Information to other Medical or legal entities
• Check Out; Run daily Batch report and balancing batch report
• Collect and turn in all Encounter Fee Tickets daily to the Billing Department
• Keep track of all payments put into the system through Check Out
• Responsible for sending all payments to accounting department daily.
• Possess a positive demeanor; Register & check out patient in timely manner
• CoverKids application or Birth Certificate information packet
• Take patient messages for Medical Assistants and Providers
• Assist Medical Assistant
• Pull Charts with Encounter Fee Ticket attached
• Enter insurance in the system for Lab work; Sign in charts and put into provider mail box
• Take messages for Medical Assistant & provider
• Assist Medical Provider
• Check over Encounter Fee Ticket to make sure it is complete
• Rotate Walk ins to each provider; Communicate with provider about the front desk policies and procedures
• Communicate the needs of the patients
• Reporting Patient complaints; Accountability of payments received in system
• Clear all encounters that are not seen by a Provider
• Send out medical records in a timely manner; Enter/Verify insurance for every patient
• Correct mistakes made through registration

Skills

Medical terminology

Clerical experience

Medical records experience

Reading

Writing

Math skills

Discretion with confidential info

Job description

Neighborhood Health in Nashville, TN, seeks a Customer Service Representative to join the non-clinical team. You will help ensure patients are seen quickly and coordinate with medical staff to deliver high-quality primary care in a patient-centered model.

Responsibilities include front-desk duties, appointment scheduling, insurance verification, and assisting with patient check-in/out, while maintaining confidentiality and culturally sensitive care across diverse patients served by Neighborhood