Patient Care Coordinator: Clinic Ops & Experience

Benchmark Physical Therapy; Homewood (AL); On-site; USD 32,000 - 42,000; Full time

Job summary

BenchMark Physical Therapy in Homewood, AL, is seeking a Patient Care Coordinator I to support clinic growth through efficient patient intake and front office operations.

This entry-level role emphasizes customer service, referral conversion, insurance verification, scheduling, and clear communication with the Clinic Director and patients. Strong multitasking and teamwork are essential in a fast-paced setting.

Qualifications

• High School Diploma or equivalent.
• Communication skills – must be able to relate well to Business Office and Field leadership.
• Ability to multitask, organizational detail, meet deadlines, work with little supervision.
• As a member of a team, must possess efficient time management and presentation skills.

Responsibilities

• Collect all money due at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide customer service and create an inviting clinic atmosphere.
• Make welcome calls and monitor arrival rate to enhance patient experience.
• Manage schedule, document routing, overtime, non-clinical documentation, deposits.
• Monitor caseload, progress notes, and insurance reporting; oversee clinic inventory.
• Attend required training and maintain compliance.

Skills

Communication skills

Multitasking

Time management

Presentation skills

Education

High School Diploma or equivalent

Job description

BenchMark Physical Therapy in Homewood, AL, is seeking a Patient Care Coordinator I to support clinic growth through efficient patient intake and front office operations.

This entry-level role emphasizes customer service, referral conversion, insurance verification, scheduling, and clear communication with the Clinic Director and patients. Strong multitasking and teamwork are essential in a fast-paced setting.