Patient Care Coordinator: Check-in, Scheduling & Support

UnitedHealth Group; Wallingford (CT); On-site; Confidential; Full time

Benefits offered by this job

Comprehensive benefits

Incentive and recognition programs

Equity stock purchase and 401k

Job summary

UnitedHealth Group’s ProHealth location is seeking a friendly receptionist to greet patients, schedule appointments, answer calls, collect payments, and maintain demographics. You will use the EHR to document inquiries and support the care team. The role requires 1+ year of receptionist or customer service experience and proficiency with Microsoft Office.

Primary care and Epic experience are preferred. Pay ranges from $16.00 to $29.00 per hour for full-time employment, with comprehensive

Qualifications

• 1+ years of receptionist or customer service experience.
• Intermediate level of computer proficiency in Microsoft Office.

Responsibilities

• Conduct check-in and check-out process.
• Answer incoming calls and use EHR to document details of patient inquiries.
• Conduct outreach to patients requiring appointments or service follow-up.
• Schedule appointments using standard scheduling protocols.
• Balance payments and prepare deposits.
• Protect patients' rights by maintaining confidentiality of medical, personal, and financial information.

Skills

Receptionist

Customer service

Microsoft Office

Tools

Epic

Job description

UnitedHealth Group’s ProHealth location is seeking a friendly receptionist to greet patients, schedule appointments, answer calls, collect payments, and maintain demographics. You will use the EHR to document inquiries and support the care team. The role requires 1+ year of receptionist or customer service experience and proficiency with Microsoft Office.

Primary care and Epic experience are preferred. Pay ranges from $16.00 to $29.00 per hour for full-time employment, with comprehensive