Patient Care Coordinator / Care Coordinator

ADVATIX - Advanced Supply Chain and Logistics; New York (NY); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off (PTO) and Sick Leave

Paid Holidays

401(k) with Company Match

Life Insurance (LI)

Short-Term Disability (STD)

Annual Bonus

Job summary

HRforGrowth is seeking a highly organized Patient Care Coordinator to manage an assigned caseload of home care patients, ensuring staffing coverage and optimal utilization of authorized hours. You will coordinate caregivers, communicate with patients and representatives, and work with MLTCs, healthcare providers, and internal teams to resolve service-related issues.

This onsite role in Long Island City, NY offers a full‑time position with a salary of $50K–$60K per year plus benefits.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Ability to manage a high‑volume caseload while handling multiple priorities.
• Ability to work effectively under pressure in a fast‑paced environment.
• Strong problem‑solving skills with the ability to resolve staffing and patient issues quickly.
• Strong attention to detail and consistent follow‑through on outstanding items.
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments.
• Strong sense of urgency, ownership, and accountability.
• Ability to prioritize tasks based on patient needs and operational importance.
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved.
• Comfortable working with reports, scheduling systems, and patient management software.
• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred.
• Ability to maintain accurate documentation and records while meeting established deadlines.
• Strong interpersonal skills and the ability to build effective relationships with patients, caregivers, and internal and external stakeholders.

Responsibilities

• Manage an assigned caseload and coordinate day‑to‑day home care services.
• Ensure patients are staffed with reliable caregivers meeting schedules and plans of care.
• Address staffing issues to prevent gaps in patient care.
• Monitor utilization and ensure authorized hours are used.
• Identify patients with low utilization and take corrective actions.
• Maintain regular communication with patients or representatives regarding status and concerns.
• Communicate schedules and changes with caregivers.
• Coordinate with MLTCs and payors on services and authorizations.
• Monitor hospitalized or on-hold patients and resume services promptly.
• Follow up on missed visits, uncovered hours, and status changes.
• Collaborate with internal departments to resolve issues and complete reports on time.
• Document communications accurately and timely.
• Escalate urgent issues to management when needed.
• Maintain accurate patient schedules and records in agency systems.
• Build strong, professional relationships with patients and caregivers.

Skills

Verbal communication

Written communication

Organizational skills

Time management

High-volume caseload

Problem-solving

Attention to detail

Stakeholder communication

Prioritization

Tools

Patient management software

Job description

Role: Patient Care Coordinator / Care Coordinator

HRforGrowth® is engaged as the talent acquisition partner to conduct this search on behalf of a client organization that is hiring for this role. HRforGrowth is not the employer for this position. HRforGrowth identifies, evaluates, and presents top-tier candidates through its global talent acquisition practice; all employment decisions — including final selection, offer terms, compensation, and conditions of employment — are made solely by the hiring organization.

Our Client is seeking a highly organized and service-oriented Patient Care Coordinator / Care Coordinator to manage an assigned caseload of patients and ensure consistent, reliable home care services. This role will be responsible for maintaining patient coverage, maximizing authorized‑hour utilization, coordinating caregivers, communicating with patients and their representatives, and working closely with MLTCs, healthcare providers, and internal departments to resolve service‑related issues.

The ideal candidate will bring strong communication, organization, follow‑through, and problem‑solving skills, with the ability to manage a high‑volume caseload in a fast‑paced healthcare environment. Experience in home care, healthcare coordination, scheduling, customer service, or a related field is preferred.

This is an onsite opportunity for a hands‑on coordinator who takes ownership of patient needs, responds with urgency, and is comfortable managing multiple priorities while maintaining accurate documentation and a high level of service.

Location: Long Island City, NY
Job Type: Full‑Time
Compensation: $50K - $60K per year + Benefits

Key Responsibilities

• Manage an assigned caseload of patients and oversee the day‑to‑day coordination of home care services.
• Ensure patients are appropriately staffed with reliable caregivers who meet their schedules, needs, preferences, and plans of care.
• Proactively address open shifts, caregiver call‑outs, caregiver changes, and other staffing issues to prevent gaps in patient care.
• Monitor patient utilization percentages and ensure authorized hours are staffed and utilized appropriately.
• Identify patients with low utilization and take prompt action to improve utilization and resolve barriers to service.
• Maintain regular communication with patients and/or their representatives regarding satisfaction, service status, changes, and concerns.
• Communicate professionally with caregivers regarding schedules, patient needs, attendance, and changes in service.
• Communicate with MLTCs and other payors regarding patient services, authorizations, changes, concerns, and required follow‑up.
• Closely monitor patients who are hospitalized, on hold, temporarily suspended, or otherwise not receiving services.
• Follow up promptly with patients, families, hospitals, MLTCs, and other appropriate parties to determine when services can resume.
• Take ownership of restarting services as quickly as appropriate, including confirming authorizations, coordinating staffing, updating schedules, and ensuring proper follow‑up.
• Maintain accurate tracking of patients who are hospitalized, on hold, or experiencing service interruptions until services resume, the patient is discharged, or a final status is confirmed.
• Follow up promptly on missed visits, uncovered hours, hospitalizations, service interruptions, and changes in patient status.
• Work closely with staffing, intake, nursing, compliance, payroll, and other internal departments to resolve patient and caregiver issues.
• Complete all required reports accurately and within established deadlines.
• Document patient, caregiver, MLTC, hospital, and other communications accurately and in a timely manner.
• Escalate urgent patient, caregiver, authorization, or service issues to management when necessary.
• Maintain accurate patient schedules and records within the agency's systems.
• Build strong relationships with patients and caregivers while maintaining professionalism, accountability, and appropriate boundaries.
• Meet departmental expectations and performance goals related to staffing, utilization, responsiveness, documentation, patient‑status follow‑up, and patient satisfaction.
• Take ownership of outstanding patient issues and follow up persistently until they are fully resolved.

Required Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time‑management skills.
• Ability to manage a high‑volume caseload while handling multiple priorities.
• Ability to work effectively under pressure in a fast‑paced environment.
• Strong problem‑solving skills with the ability to resolve staffing and patient issues quickly.
• Strong attention to detail and consistent follow‑through on outstanding items.
• Comfortable communicating with patients, caregivers, MLTC representatives, hospitals, and internal departments.
• Strong sense of urgency, ownership, and accountability.
• Ability to prioritize tasks based on patient needs and operational importance.
• Ability to follow up persistently and promptly until outstanding patient issues are fully resolved.
• Comfortable working with reports, scheduling systems, and patient management software.
• Previous experience in home care, healthcare coordination, customer service, scheduling, or a related field is preferred.
• Ability to maintain accurate documentation and records while meeting established deadlines.
• Strong interpersonal skills and the ability to build effective relationships with patients, caregivers, and internal and external stakeholders.

Performance Expectations

Success in this role will be measured by maintaining high patient staffing coverage, maximizing utilization of authorized hours, completing reports and documentation accurately and on time, responding quickly to patient and caregiver issues, and maintaining effective communication with MLTCs and internal teams.

Coordinators are also expected to actively monitor patients who are hospitalized, on hold, temporarily suspended, or experiencing interruptions in service and ensure timely, consistent follow‑up until services are resumed or a final patient status is confirmed. Strong performance will also include maintaining accurate patient records, resolving service issues proactively, and providing a high level of service to patients and caregivers.

Benefits

• Health Insurance
• Paid Time Off (PTO) and Sick Leave
• Paid Holidays
• 401(k) with Company Match
• Life Insurance (LI)
• Short-Term Disability (STD)
• Annual Bonus

Equal Employment Opportunity

In its recruiting and search practices, HRforGrowth does not discriminate on the basis of race, color, religion, national origin, age, marital status, physical or mental disability, sex, sexual orientation, gender, or gender identity, and welcomes applications from all qualified individuals. HRforGrowth evaluates and presents candidates to its clients without regard to any protected characteristic. HRforGrowth endeavors to advise the hiring organization to comply with all applicable federal, state, and local equal employment opportunity laws — including those enforced by the U.S. Equal Employment Opportunity Commission (EEOC) — in its hiring decisions, terms of employment, and workplace practices.