Patient Care Coordinator Aesthetician for Plastic Surgery

SHAHIN JAVAHERI MD A PROF CORP; United States; Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player in the cosmetic surgery field is seeking a dynamic Sales and Patient Care Coordinator to enhance patient experiences. In this pivotal role, you will guide patients through their aesthetic journeys, ensuring they receive personalized care and information about treatment options. Your consultative selling approach will help patients make informed decisions while achieving monthly sales goals. This vibrant practice in San Francisco offers a supportive work environment where kindness and empathy are valued. If you have a passion for aesthetics and a drive to succeed in patient care, this is an exciting opportunity for you.

Benefits

Bonus based on performance

Competitive salary

Qualifications

• Prior experience in sales or patient care within the healthcare industry is preferred.
• Strong communication and organizational skills are essential.

Responsibilities

• Guide patients through their aesthetic journey and educate them about services.
• Meet monthly sales goals and provide excellent patient liaison services.
• Schedule consultations and maintain accurate patient records.

Skills

Sales experience

Customer service

Knowledge of cosmetic surgery

Interpersonal skills

Organizational skills

Education

Bachelor's degree in business administration

Bachelor's degree in marketing

Bachelor's degree in healthcare management

Job description

Benefits:

1. Bonus based on performance
2. Competitive salary

Company Overview:

We are a plastic surgery office located in vibrant San Francisco and specialize in exceptional cosmetic and surgical procedures as well as advanced non-surgical treatments. With a commitment to excellence and personalized patient care, we aim to help our patients achieve their aesthetic goals with confidence and satisfaction.

Position Overview:

We seek a dynamic and motivated Sales and Patient Care Coordinator to join our team. In this role, you will guide patients through their aesthetic journey, from initial consultation to post-procedure care. You will play a crucial role in educating patients about our services, assisting them in making informed decisions and ensuring a seamless and positive experience throughout their treatment process. Ideal candidates will be focused on selling through a consultative approach, following up on patient inquiries, creating monthly marketing plans, and other sales-related functions.

The practice provides the highest standards of patient care and customer service. The successful candidate reflects the high quality of the practice in terms of professional appearance, demeanor, and education. Kindness and empathy are essential; candidates must have outstanding leadership, organizational, and relationship-building skills.

Key Responsibilities:

1. Conduct the sales process by presenting treatment options and guiding patients through decision-making.
2. Meet or exceed monthly sales goals and achieve required metrics for patient satisfaction.
3. Act as the primary point of contact for prospective and existing patients, both in-person and over the phone.
4. Provide impeccable patient liaison services to patients.
5. Schedule and coordinate patient consultations, surgeries, and follow-up appointments.
6. Provide detailed information about our services, procedures, pricing, and financing options.
7. Conduct thorough consultations to understand patients' aesthetic concerns and goals.
8. Collaborate with our surgical team to develop customized treatment plans for each patient.
9. Manage patient inquiries, concerns, and requests with professionalism and empathy.
10. Maintain accurate patient records and documentation in compliance with healthcare regulations.
11. As needed, coordinate with external vendors, such as medical suppliers and insurance providers.
12. Assist with marketing initiatives and promotional events to attract new patients and enhance brand visibility.

Qualifications:

1. Knowledge of cosmetic surgery procedures and aesthetics.
2. Prior experience in sales, customer service, or patient care within the healthcare or cosmetic industry is highly desirable.
3. Excellent communication, interpersonal, and customer service skills.
4. Strong organizational abilities with attention to detail and accuracy.
5. Ability to multitask in a fast-paced environment while maintaining professionalism and composure.
6. Compassionate, empathetic, and patient-focused attitude.
7. A bachelor's degree in business administration, marketing, healthcare management, or a related field is preferred.

Benefits:

Competitive salary commensurate with experience and a competitive package.

Join our team and become part of a dynamic and rewarding work environment dedicated to enhancing the lives of our patients through exceptional care and transformative results. If you are looking for a long-term career and are passionate about aesthetics and driven to succeed in a sales and patient care role, we want to hear from you!