Patient Care Coordinator

MAX Surgical Specialty Management LLC; West Orange (NJ); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

401k retirement plan

Job summary

Riverside Oral Surgery in New Jersey is seeking an enthusiastic Patient Care Coordinator to join our team. The coordinator will greet patients, manage registrations, billing, scheduling, and maintain accurate demographics and HIPAA forms while delivering outstanding customer service.

Ideal candidates have 1+ year of dental administration experience, familiarity with EMR systems, and the ability to thrive in a fast-paced environment.

Qualifications

• High School Diploma required; AS degree preferred.
• 1+ year of dental administration experience is highly preferred.
• Comprehensive knowledge of electronic medical systems (EMR).
• Able to prioritize workload in a fast-paced environment.
• Excellent phone etiquette and ability to build rapport with diverse clients.

Responsibilities

• Greet patients and families in a friendly, professional manner and direct them appropriately.
• Maintain efficient patient flow during registration and billing processes.
• Post self-pay charges, collect payments, and issue receipts.
• Update patient information including demographics and insurance.
• Schedule appointments accurately and manage waitlists when needed.
• Communicate issues to the Team Lead/Manager and cover other staff when required.
• Perform clerical duties such as faxing, photocopying, scanning, and filing.

Skills

Phone etiquette

Dental administration experience

Customer service

Caseload prioritization

Healthcare industry knowledge

Bilingual (optional)

Communication skills

Education

High School Diploma

AS degree in healthcare/related field

Tools

EMR/EHR software

Job description

Our practice, Riverside Oral Surgery is seeking an enthusiastic and experienced Patient Care Coordinator to join our team! This is a unique and exciting opportunity for individuals passionate about Oral Surgery and committed to delivering outstanding care.

What You’ll Do:

The Patient Care Coordinator will deliver customer service both over the phone and in person, serving as the first point of contact for patients. This role requires a self-motivated individual who excels in a fast-paced, dynamic environment while offering support and solutions to patients.

The successful candidate will be able to:

• Greet visitors, patients, and families in a friendly, professional manner and directs them appropriately
• Maintain an efficient patient flow through the registration process and provide excellent customer service to

patients/families

• Promptly answer the telephone, direct all calls appropriately, take accurate messages, and deliver to the

appropriate individual

• Post all self-pay charges, collect payments, and provide patients with receipts
• Reconcile billing slips to daily schedule
• Update patient information, including demographics, insurance, HIPAA forms, and financial waivers
• Schedule appointments accurately according to department guidelines, using a waitlist when applicable
• Effectively communicate problems, concerns, or issues to the Team Lead/Manager appropriately and

promptly

• Perform various clerical duties such as faxing, photocopying, scanning, filing, and mailings
• Demonstrate flexibility with various work schedules and cover for other staff when asked, including other

office locations

• Demonstrate the ability to follow downtime procedures adequately
• Perform any and all other duties as assigned

What You’ll Bring:

• High School Diploma required, A.S. Degree in healthcare/related field preferred
• 1+ year of dental administration experience highly preferred
• Comprehensive knowledge of electronic medical systems
• Adeptness in the healthcare industry
• Excellent phone etiquette and ability to establish rapport with diverse clientele
• Able to prioritize workload and perform in a fast-paced and challenging environment

Perks of the Job:

• Highly competitive salaries & annual performance and compensation reviews
• Competitive health insurance and benefits, including medical, dental, vision, disability, and more
• 401k retirement savings plan that includes employer match
• Generous Paid Time Off, sick leave, and paid holidays
• Advance your career growth with opportunities in the most extensive growing oral -surgery practice in the

Northeast

About MAX Surgical Specialty Management:

Established in September 2022 as the Northeast region’s first oral and maxillofacial surgery-only specialty platform, MAX Surgical Specialty Management is a surgeon-led management services organization developed with clinical and surgeon autonomy at its core. Today, MAX supports surgeons across New Jersey, New York, Pennsylvania, Vermont and Connecticut, enabling practices to channel resources, skills and knowledge within the oral surgery specialty, leading industry advancements and delivering the highest standard of patient care. Surgeons have access to a curated network that allows them to collaborate with and work alongside a diverse pool of highly skilled peers who are leaders in their specialty. MAX safeguards surgeons’ independence while offering robust support systems, access to advanced technology and opportunities for financial growth.

Integrity-driven. Patient-focused. Experience the difference at www.max-ssm.com.

MAX Surgical Specialty Management is an equal opportunity employer committed to providing fair employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other legally protected characteristic. We welcome diversity and encourage applicants from all backgrounds. Our inclusive environment values and empowers every employee to contribute to our mission.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but does not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.