Care Coordination Operations Support Specialist

Banner Health; Sun City CDP (AZ); Hybrid; USD 80,000 - 110,000; Full time

Job summary

Banner Health is seeking a Care Coordination onboarding and education specialist to support facility and system leadership across our acute care network in the greater Phoenix area. You will onboard new hires, deliver training, audit KPIs, and analyze data to drive improvements in care coordination and patient flow.

This role requires a Bachelor’s degree in a related field, at least two years in acute/post-acute care, and strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree in business administration, health services administration or related field.
• Two years of experience in an acute or post-acute care setting.
• Knowledge of healthcare management.
• Awareness of regulatory/accrediting agency requirements.
• Critical thinking, communication, influence and analytical skills.
• BLS certification is required.

Responsibilities

• Support Care Coordination leadership in onboarding and orientation of new hires.
• Audit and analyze data metrics and KPIs for defined targets.
• Develop and execute internal communications within the organization.
• Collaborate with leadership to improve care coordination across facilities.

Skills

Onboarding and training

Data auditing and KPI analysis

Internal communications

Problem solving and critical thinking

Time management

Education

Bachelor’s degree in business administration/health services administration or related field

Job description

Primary City/State: Sun City, Arizona Department Name: Case Mgmt-Hosp Work Shift: Day Job Category: Clinical Care You have a place in the health care industry. If you’re looking to leverage your abilities to make a real difference – and real change in the health care industry – you belong at Banner Health. Are you a dynamic Care Coordination expert who thrives in a fast-paced, high-autonomy environment and has a passion for empowering frontline teams through education and innovation? This is your opportunity to make a system-wide impact across Banner Health's acute care facilities throughout the greater Phoenix area — West Valley! In this exciting role, you will serve as a trusted subject matter expert, educator, and change champion, supporting facility and system leadership by onboarding new hires, delivering one‑on‑one and large‑group training, diving deep into data auditing and reporting, and problem‑solving alongside frontline staff, associate directors, and directors. No two days look the same — you will manage a dynamic schedule with varying deadlines, cross‑cover multiple hospitals, and engage with a wide range of internal and external stakeholders, all while operating within a matrixed leadership structure with a remote direct leader. The ideal candidate is a self‑starter with exceptional time management skills, a calm and solution‑focused presence in the face of change, and the ability to not only master new processes quickly but turn around and teach them in a way that inspires confidence and unity across the care coordination team. If you bring strong presentation skills, a collaborative spirit, a positive attitude, and a genuine commitment to elevating the care coordination experience — this role was built for you!

SCHEDULE

Full Time / 40 Hours per week Monday - Friday 8:00am - 4:30

LOCATION

Field Work: Banner Thunderbird, Banner Estrella, Banner Boswell, and Banner Del Webb Hybrid Work

Banner Boswell Medical Center has provided exceptional health care to the communities in the northwest area of metro-Phoenix for over five decades. Today, our 410-bed acute-care hospital is nationally recognized by U.S. News and World Report as one of Arizona’s Best Hospitals. Banner Boswell offers a full range of acute care services, including cardiology, vascular, thoracic, oncology, orthopedics, neurology, general surgery, robotic surgery, rehabilitation, emergency, stroke, intensive care, pulmonary, urology, and inpatient wound management. We've earned the Society of Thoracic Surgeons highest quality award for CABG & aortic valve replacement and the Joint Commission’s Advanced Certification as a Primary Stroke Center.

POSITION SUMMARY

Position summary this position is responsible for supporting Care Coordination leadership in the planning, development and supporting the on-boarding and orientation of newly hired Care Coordination employees, auditing and analysis for defined KPIs, gathering and analyzing data metrics as requested, development and/or execution of effective internal communications. This role performs under the guidance and direction of the Executive Director or facility Director and serves as a liaison between all disciplines by effectively communicating, educating and problem solving. This position proactively supports the quality and continuity of services throughout the healthcare systems and assists in resolution of systems issues and enforces facility/department policy/procedures and standards. This position coordinates oversight of quality, risk management, safety and transition of care standards and is a role model and resource person. Collaborates with Clinical Education to coordinate and support the on-boarding and precepting of newly hired employees.

CORE FUNCTIONS

• 1. Performs standard assignments within own job functions. Expanding knowledge of fundamental theories, practices, procedures, and concepts within the job’s function.
• 2. Identifies and solves a range of problems in straightforward situations; analyzes possible solutions and assesses each using established procedures. Analyzes developments in the field for others.
• 3. Responds to non-standard requests from internal and/or external customers; investigates with assistance from others, as needed. Interacts primarily with department peers, supervisor, internal customers, patients and physicians.
• 4. Makes decisions within guidelines and policies that impact own priorities and allocation of time to meet deadlines.

MINIMUM QUALIFICATIONS

• Requires a level of business and clinical knowledge as normally obtained through the completion of a Bachelor’s Degree in business administration, health services administration or related field.
• Requires two years of experience in an acute or post-acute care setting.
• Knowledge of healthcare management as typically obtained through two years of progressive experience in healthcare operations.
• Knowledge of the requirements of the various regulatory and accrediting agencies as applicable.
• Requires critical thinking, communication, influence, decision-making, analytical, and flexibility skills to make optimal decisions based on multiple variables and desired outcomes.
• Must have the ability to practice skills according to department and professional standards and quality requirements.
• BLS required.
• BLS not required in post-acute setting.

PREFERRED QUALIFICATIONS

Additional related education and/or experience preferred.

DATE APPROVED

03/30/2025

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

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Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information.

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