Patient Care Coordinator

Cortica - Neurodevelopmental; Trumbull (CT); On-site; USD 54,000 - 68,000; Full time

Job summary

Cortica - Neurodevelopmental is seeking a Site Care Coordinator to optimize client and provider scheduling and to serve as a consistent point of contact for families. The role requires on-site presence to manage scheduling and address concerns promptly.

The ideal candidate has 4+ years of scheduling experience in ABA or related fields, 2+ years in client services, and strong problem-solving abilities. Knowledge of Axon, Smart Scheduling, and Salesforce is a plus.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services related role.
• Strong problem-solving skills.

Responsibilities

• Guide patients through care pathways, monitoring progress and addressing delays.
• Create scheduling plans to maximize provider capacity and align with client needs.
• Collaborate with on-site leadership and clinical teams to resolve scheduling issues and support care plans.
• Use scheduling tools (Axon, Smart Scheduling, Salesforce) and monitor KPIs to improve scheduling efficiency.

Skills

Scheduling

Client services

Problem-solving

Communication

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.

• As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.
• As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.
• By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.
• This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
• This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

What will you do?

Patient Care Navigation:

• Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
• Keep families informed about wait times for services.

Scheduling Optimization:

• Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
• Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
• Provide scheduling support for contract scheduling processes, particularly for Schools‑related contracts, and assist with scheduling activities for Value‑Based Care (VBC) clients.

Communication and Collaboration:

• Collaborate closely with on‑site leadership team to address and resolve client scheduling concerns efficiently and professionally.
• Collaborate closely with clinical leadership to ensure timely case assignment and management.
• Address client inquiries and requests promptly, maintaining high standards of service.

Technology Utilization and Best Practices:

• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
• Monitor key performance indicators (KPIs) to assess scheduling success and make data‑driven decisions to optimize scheduling practices.
• Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.

We’d love to hear from you if:

• You bring 4+ years’ scheduling experience in ABA services or related field.
• You bring 2+ years in client services related role.
• You have strong problem‑solving skills.

Your Compensation and Benefits:

• $2,000 continuing education stipend.
• Receive competitive compensation, $26.13/hr to $32.67/hr depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link : https://bit.ly/3NkEi7S