Site Care Coordinator

Cortica; Carlsbad (CA); On-site; USD 35,817 - 44,083; Full time

Benefits offered by this job

401k matching

PTO and continuing education/wellness 

Paid holidays

Health insurance

Vision insurance

Dental insurance

Pet insurance

Job summary

Cortica is seeking a Site Care Coordinator in Carlsbad, CA to optimize scheduling and coordinate care across multidisciplinary teams. You will serve as a consistent point of contact for families and collaborate with site leadership to improve service delivery.

With 4+ years of scheduling experience in ABA or related fields, you will balance client needs with provider capacity, manage cancellations and rescheduling, and use tools like Axon, Smart Scheduling, and Salesforce to drive efficiency.

Qualifications

• 4+ years scheduling experience in ABA services or related field.
• 2+ years in a client services role.
• Strong problem-solving skills.

Responsibilities

• Coordinate patient care navigation and scheduling for timely services.
• Serve as the primary contact for families and guide them through the Cortica journey.
• Keep families informed about wait times for services.
• Create scheduling plans that maximize provider capacity while meeting client needs.
• Collaborate with clinical teams to integrate scheduling strategies into care plans.
• Provide scheduling support for schools-related contracts and Value-Based Care clients.
• Collaborate with on-site leadership to resolve scheduling concerns promptly.
• Work with clinical leadership to ensure timely case assignment and management.

Skills

Scheduling experience

Client services

Problem-solving

Tools

Axon

Smart Scheduling

Salesforce

Job description

Cortica is looking for a Site Care Coordinator to join our growing multi-disciplinary team.

• As Site Care Coordinator, you will play a crucial role in optimizing client and provider scheduling to enhance service delivery and operational efficiency.
• As a consistent point of contact for families, you’ll collaborate closely with site leadership—including clinical, operational, and shared services (e.g., RCM, Scheduling, Enrollment, etc.)—to maintain a cohesive site culture, uphold the highest standards of care, and guide families through their journey at Cortica.
• By facilitating communication between families and various teams, the Site Care Coordinator ensures seamless coordination of care.
• This role is essential in managing cancellations, rescheduling, and implementing optimal scheduling practices that align with client needs and provider capacity.
• This position requires an on-site presence to effectively manage and oversee scheduling processes and address concerns promptly.

What will you do?

Patient Care Navigation:

• Guide patients through care pathways efficiently, monitoring their progress and proactively identifying and addressing care delays and barriers.
• Serve as the point of contact for families, streamlining communication and guiding them through their Cortica journey.
• Keep families informed about wait times for services.

Scheduling Optimization:

• Create scheduling plans that adhere to best practices, ensuring providers are utilized to their full capacity while aligning with the clients' needs.
• Collaborate with clinical teams to integrate strategies into broader care plans, promoting a holistic approach to care.
• Provide scheduling support for contract scheduling processes, particularly for Schools-related contracts, and assist with scheduling activities for Value-Based Care (VBC) clients.

Communication and Collaboration:

• Collaborate closely with on-site leadership team to address and resolve client scheduling concerns efficiently and professionally.
• Collaborate closely with clinical leadership to ensure timely case assignment and management.
• Address client inquiries and requests promptly, maintaining high standards of service.

Technology Utilization and Best Practices:

• Utilize scheduling tools such as Axon, Smart Scheduling, and Salesforce to enhance scheduling efficiency and streamline operations.
• Monitor key performance indicators (KPIs) to assess scheduling success and make data-driven decisions to optimize scheduling practices.
• Follow established scheduling protocols and best practices to ensure efficient and effective scheduling that meets the needs of both clients and providers.

We’d love to hear from you if:

• You bring 4+ years scheduling experience in ABA services or related field.
• You bring 2+ years in client services related role.
• You have strong problem-solving skills.

Your Compensation and Benefits:

• $2,000 continuing education stipend.
• Receive competitive compensation, $25.72/hr to $32.16/hr depending on experience.
• 401k matching.
• PTO and continuing education/wellness days.
• Paid holidays.
• Health, vision, dental, and pet insurance.

EOE. This posting is not meant to be an exhaustive list of the role and its duties. Please review the job description in the following link: https://bit.ly/3NkEi7S

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Fair Chance Ordinance Compliance
Cortica is committed to fair hiring practices. Qualified candidates with criminal histories and/or driving violations will be considered and are not automatically disqualified from employment, consistent with applicable federal law, the California Fair Chance Act, and local ordinances.

Driving Requirement
This position requires the successful completion of a post-offer background check and a motor vehicle report review.