Patient Care Coordinator

Concierge Elite; Springfield (MO); On-site; USD 17,047 - 24,280; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

401(k) with company match

Employee discounts

Ongoing training and mentorship

Job summary

Concierge Elite is seeking a compassionate Patient Care Coordinator for Angel Animal Hospital in Springfield, MO. This role focuses on building trust with clients, guiding them through care options, and ensuring excellent patient outcomes.

Enjoy a supportive, team-oriented culture with no emergency shifts and a mix of conventional and holistic veterinary medicine. Compensation starts at $15/hour during training with transition to production-based pay.

Qualifications

• Experience in sales, customer service, or client-facing roles.
• Confident communicator who enjoys talking with people.
• Empathetic and honest without a high-pressure approach.

Responsibilities

• Build strong relationships with clients through genuine conversations.
• Guide pet owners through treatment plans and care options.
• Support follow-ups and ongoing client communication.

Skills

Sales experience

Customer service experience

Strong listening skills

Empathetic communication

Job description

Patient Care Coordinator

Angel Animal Hospital – Springfield, MO

Are you a people‑person who builds trust easily and loves helping others feel confident in their decisions?

Angel Animal Hospital is looking for an outgoing, compassionate, and confident Patient Care Coordinator to join our team. This client‑facing role focuses on guiding pet owners through care options, strengthening relationships, and ensuring every patient gets the care they need and advocating for the best outcomes for their pets.

Our newly remodeled hospital features both traditional veterinary medicine and integrative care, including acupuncture, chiropractic services, and advanced therapies — giving you the opportunity to support truly comprehensive patient care.

Why You'll Love Working With Us

• Serving the Springfield community for 60+ years
• Modern, remodeled facility
• Blend of conventional + holistic medicine
• Supportive, team‑oriented culture
• No emergency shifts — real work‑life balance
• Growth‑focused role with earning potential

What You'll Do

• Build strong relationships with clients through genuine conversations
• Guide pet owners through treatment plans and care options
• Help clients understand the value of recommended care
• Work alongside doctors and technicians to ensure a seamless experience
• Support follow‑ups and ongoing client communication
• Be a calm, confident resource during decision‑making moments

What We're Looking For

• Experience in sales, customer service, or client‑facing roles
• Confident communicator who enjoys talking with people
• Empathetic, honest — no high‑pressure approach
• Strong listening skills and emotional intelligence
• Ability to build trust and long‑term relationships
• Passion for helping others and advocating for patient care

(Veterinary experience is a plus, but not required)

Compensation & Growth

• $15/hour during training
• Transition to production‑based compensation after training
• Ongoing training and mentorship

Benefits

• Flexible scheduling (full or part‑time)
• Health insurance
• 401(k) with company match
• Employee discounts
• Supportive leadership and growth opportunities

If you love connecting with people, educating clients, and making a real impact in patient care — we'd love to meet you.

Apply today and join the Angel Animal Hospital team.