Patient Health Care Advisor

Dream Team Elite | Powered by DVMElite; Springfield (MO); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Employee discounts on services and产品

Job summary

Angel Animal Hospital in Springfield, MO is seeking a personable Patient Health Care Advisor to educate clients, discuss care options, and advocate for the best outcomes for their pets. You’ll build trust through genuine conversations and friendly guidance, not high-pressure sales.

Ideally you have sales or client-facing experience, excellent listening skills, and a compassionate communication style. This role offers flexible scheduling, training, and growth within a supportive team.

Qualifications

• Proven sales, customer service, or client advisory experience (veterinary experience is a plus, but not required)
• Outgoing, confident, and comfortable speaking with people
• Honest, empathetic communication style — not high-pressure sales
• Ability to build long-term trust and relationships with clients
• Strong listening skills and emotional intelligence
• Motivated by helping others and advocating for patient care

Responsibilities

• Build rapport and trust with clients through genuine, thoughtful conversations
• Educate pet owners on recommended care plans, services, and treatment options
• Advocate for patient health by helping clients understand the value of veterinary care
• Work closely with doctors, technicians, and front desk staff to ensure a seamless client experience
• Support follow-up communication and client education as needed
• Serve as a calm, confident resource for clients navigating care decisions

Skills

Sales experience

Customer service

Client advisory

Communication

Empathy

Emotional intelligence

Job description

Are you a natural people-person who loves building real relationships and helping others make confident decisions? Angel Animal Hospital is looking for an outgoing, trustworthy, and compassionate Patient Health Care Advisor to join our growing team.

This role is perfect for someone with sales or client-facing experience who believes in education, advocacy, and honest communication — not pressure tactics. You’ll serve as a guide for our clients, helping them understand care options and advocating for the best outcomes for their pets.

Located in Springfield, MO, our newly remodeled hospital features two specialized departments: traditional veterinary medicine and holistic/integrative care, including acupuncture, chiropractic services, and advanced therapies.

Why You’ll Love Working With Us

• Serving the Springfield community for over 60 years
• Modern, remodeled facility designed for efficiency and comfort
• Unique blend of conventional and integrative veterinary medicine
• Supportive, collaborative culture focused on patient care and trust
• No emergency shifts — enjoy a healthy work-life balance
• A role with growth potential and performance-based earning opportunity

Your Responsibilities

• Build rapport and trust with clients through genuine, thoughtful conversations
• Educate pet owners on recommended care plans, services, and treatment options
• Advocate for patient health by helping clients understand the value of veterinary care
• Work closely with doctors, technicians, and front desk staff to ensure a seamless client experience
• Support follow-up communication and client education as needed
• Serve as a calm, confident resource for clients navigating care decisions

What We’re Looking For

• Proven sales, customer service, or client advisory experience (veterinary experience is a plus, but not required)
• Outgoing, confident, and comfortable speaking with people
• Honest, empathetic communication style — not high-pressure sales
• Ability to build long-term trust and relationships with clients
• Strong listening skills and emotional intelligence
• Motivated by helping others and advocating for patient care

Compensation & Growth

• $15/hour during the training period
• After training, transition to a production-based compensation structure
• Ongoing training and mentorship to set you up for success

Benefits

• Flexible scheduling (full or part-time available)
• Health insurance
• 401(k) with company match
• Employee discounts on services and products
• Supportive leadership and a role designed to grow with you

If you’re someone who loves connecting with people, educating clients, and making a real impact on patient care, we’d love to meet you.