Patient Care Coordinator

Highbar Physical Therapy; Seekonk (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability & life insurance

Wellness program

Paid holidays & PTO

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is seeking a Patient Care Coordinator to join our outpatient team in Massachusetts. The PCC greets patients, schedules appointments, collects co-pays, relays insurance details, and provides authorization information to patients, while supporting therapists with admin tasks.

You will handle phone lines, patient intake, payments, and insurance inquiries, ensuring smooth clinic operations and excellent patient experiences. Equal opportunity employer.

Qualifications

• High school diploma or GED.
• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greets patients, schedules appointments, collects co-pays, and relays insurance information.
• Provides authorization details to patients and supports clinical staff with administrative duties.
• Manages patient flow, updates records, and communicates payment terms and policies.
• Delivers excellent patient experiences and maintains accurate documentation.
• Reviews schedules and coordinates with therapists to fill openings.

Skills

Customer service

Scheduling

Insurance knowledge

Communication

Administrative support

Education

Associate degree in healthcare administration

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name toreflect the standard of care we've always provided anddemonstrate how we are different.

We bring together the science of musculoskeletalhealth with the art of individualized care, consistently deliveringlife-changing outcomes for our patients.

Join us as a Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendorsand visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizesand adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of studypreferred

Compensation Package:

• Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.