Patient Care Coordinator

highbarhealth; Seekonk (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Highbar Physical Therapy seeks a detail-oriented Patient Care Coordinator to join its New England clinics. You will greet patients, manage schedules, collect co-pays, and relay insurance information to patients, ensuring smooth administrative operations.

You will support therapists by organizing paperwork, processing authorizations, and maintaining accurate patient charts, contributing to consistently positive patient experiences. This role emphasizes accuracy, empathy, and teamwork.

Qualifications

• High school diploma or GED.
• 2–3 years of related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greets patients, vendors and visitors of the clinic.
• Schedules appointments and manages calendars.
• Collects co-pays and documents transactions.
• Relays insurance benefit information and authorization details to patients.
• Maintains patient charts with new information for first appointments.
• Reviews schedules to fill openings and supports therapists with orders and paperwork.

Skills

Patient scheduling

Insurance verification

Cash collection

Customer service

Medical office experience

Education

Associate degree in healthcare administration

GED

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We've evolved our name to reflect the standard of care we've always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team - they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.