Patient Care Coordinator

Rallyday Partners; Middletown (RI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Voluntary disability

Life insurance

Wellness program

Paid holidays

Paid time off

Flexible work hours

Volunteer opportunities

Job summary

Highbar Physical Therapy is seeking a Patient Care Coordinator to join our clinical team and drive exceptional patient experiences. You will greet patients, manage appointments, collect co-pays, and relay insurance benefits clearly to patients, supporting therapists with administrative tasks.

The PCC will handle patient documentation, payment processing, and utilization of the medical records system to ensure smooth daily operations. We value teamwork and patient-centered care.

Qualifications

• High school diploma or GED required.
• 2–3 years related experience and/or training.
• Associate degree in healthcare administration or related field preferred.

Responsibilities

• Greet patients, schedule appointments, and collect co-pays.
• Relay insurance benefits information and authorization details to patients.
• Assist therapists with documentation and administrative tasks.
• Maintain patient charts and records for first appointments.
• Explain benefit details and authorization requirements to patients.
• Manage payments and document receipts.
• Review schedules to fill openings and coordinate with clinical staff.

Skills

Patient interaction

Administrative support

Communication skills

Multi-tasking

Education

High School Diploma or GED

Associate degree in healthcare administration

Tools

Medical records system

Multi-line telephone system

Job description

Highbar Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Highbar is a leading outpatient physical therapy practice experiencing significant growth with locations across New England. We’ve evolved our name to reflect the standard of care we’ve always provided and demonstrate how we are different.

We bring together the science of musculoskeletal health with the art of individualized care, consistently delivering life-changing outcomes for our patients.

Join us as a Patient Care Coordinator!

The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You’ll Do:

• Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
• Greets and directs patients, vendors and visitors of the clinic.
• Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
• Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
• Assists therapists with faxing patient information to medical offices as requested.
• Maintains a general understanding of insurances, including how to read benefit eligibility.
• Explains benefit details to patients including authorization requirements, copays, and deductibles.
• Initiates appropriate collection activity in accordance with company policies and procedures.
• Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Highbar is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.