Patient Care Coordinator

The Judge Group; Seattle (WA); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare staffing agency is seeking a patient management professional in Seattle, WA. The role involves managing patient check-in and check-out processes, scheduling appointments, and ensuring compliance with HIPAA regulations. Candidates should possess excellent communication skills and familiarity with electronic health record systems. This position offers a structured work schedule with varying shifts from Monday to Friday.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with electronic health record (EHR) systems.
• Understanding of healthcare privacy regulations like HIPAA.

Responsibilities

• Manage patient check in and check out processes.
• Greet and assist patients in person and over the phone.
• Conduct patient outreach calls for appointment scheduling.
• Schedule, confirm, and reschedule patient appointments.
• Meet outreach and quality targets.
• Resolve patient inquiries or concerns.
• Ensure compliance with healthcare privacy regulations.
• Coordinate with clinical teams for patient flow.
• Maintain records in EHR systems.
• Support training of new staff.
• Generate reports and assist with operational improvements.

Job description

Shifts will vary. 6:45a- 3:15p, 7:30a-4pm, 8:30a-5pm Monday thru Friday.

Responsibilities:

• Manage patient check in and check out processes, including verifying insurance, collecting co pays, and obtaining required documentation
• Greet and assist patients in person and over the phone with a professional and compassionate demeanor
• Conduct patient outreach calls to schedule appointments, including preventive care visits and follow ups
• Schedule, confirm, and reschedule patient appointments while maintaining accurate records
• Meet outreach, scheduling, and preventive care quality targets
• Serve as a primary resource for resolving patient inquiries or concerns
• Ensure compliance with HIPAA and healthcare privacy regulations
• Coordinate with clinical teams to support patient flow and operational efficiency
• Maintain accurate records in electronic health record (EHR) systems
• Support training and onboarding of new patient service staff
• Generate reports and assist with operational improvement projects.