Patient Care Coordinator

Smile Brands Inc.; Santa Fe (NM); On-site; USD 28,929 - 34,440; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator in our Santa Fe office to create positive patient experiences using our G3 approach (Greeting, Guiding, Gratitude). You will assist patients with check-in, scheduling, and financial arrangements, ensuring smooth visits and clear communication.

Ideal candidates have at least one year of related experience, knowledge of dental terminology, and strong customer-service skills. We offer a comprehensive benefits package, PTO, and 401k eligibility.

Qualifications

• At least one year related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome.
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism.
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism.

Skills

Communication

Customer service

Dental terminology

Job description

Overview

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

Monday-Thursday, Some Friday 8am-5:30pm

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome.
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism.
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism.

Qualifications

• At least one year related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Preferred Qualifications

• Previous experience in a dental or medical office setting.

Compensation

$21-$25/hr

Benefits

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]