Patient Care Coordinator

Johnson Family Dental; Lynnwood (WA); On-site; USD 33,062 - 37,195; Full time

Benefits offered by this job

PTO

Health insurance

Dental coverage

Vision coverage

Health Savings Account

Telemedicine

Flexible Spending Accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k plan

Job summary

Smile Brands Inc. seeks a Patient Care Coordinator in Washington to create a welcoming experience, assist with check-in/check-out, verify insurance, and guide patients through visits with professionalism.

You will help arrange payments for treatment and support patients from scheduling to completion, ensuring a smooth experience. This role emphasizes outstanding customer service and patient engagement at all times.

Qualifications

• At least one year related experience.
• Knowledge of dental terminology.
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service.

Responsibilities

• Greeting patients with a warm welcome and creating a positive first impression.
• Assist patients with check-in/check-out, verify insurance, schedule appointments and explain payment options.
• Express appreciation to patients and treat everyone with respect and professionalism.

Skills

Customer service

Dental terminology

Communication

Interpersonal skills

Job description

Overview

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule

Monday - Friday 7-5

Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Qualifications

• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$24-$27/hour

Benefits

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Equal Opportunity Employment

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]