Dental Treatment Coordinator

University of Rochester; United States; On-site; USD 28,000 - 38,000; Full time

Job summary

The University of Rochester at 625 Elmwood Ave, Rochester, NY 14642 is hiring a Dental Billing Coordinator for a full-time role in the General Dentistry department. This position manages dental status and financial compliance for the patient base and serves as a liaison between patients and providers to ensure accurate records and timely treatment progression.

Key duties include coordinating scheduling, treatment planning, financial arrangements, and collaboration with Billing and front-line

Qualifications

• High School diploma or equivalent and 1 year of customer service/office experience required.
• Or equivalent combination of education and experience; 1 year of dental or medical office experience preferred.
• Strong customer service skills and professional communication.

Responsibilities

• Manages dental status and financial compliance for the dentistry patient base.
• Liaises between patients and providers to track records, treatment planning, financial counseling, and accounts receivable management.
• Ensures seamless and timely movement through the treatment plan from scheduling to case completion.
• Communicates treatment information to Billing for pretreatment estimates and insurance approvals.
• Provides input to improve treatment planning and works on special projects.

Skills

Customer service

Communication

Patient interaction

Education

High School diploma or equivalent

Job description

Job Location (Full Address):

625 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

920720 EIOH General Dentistry

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 205 H

Compensation Range:

$20.30 - $27.41

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job’s compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

Manages and monitors dental status and financial compliance for the dentistry patient base. Acts as a liaison between patients and providers to ensure appropriate tracking of dental records, treatment planning, financial counseling, and accounts receivable management. Responsible for seamless and timely patient movement through the treatment plan, from maintaining appointments, treatment planning, financial arrangements, and approval phase until case completion.

Essential Functions:

• Exercising tact, initiative, and independent judgment, makes decisions using approved Dentistry procedures regarding the security of complex, high-dollar, dental accounts. Ensures the accuracy of patient schedules. Reviews provider schedules to ensure maximum utilization. Negotiates down payments and authorizes repayment status for high-dollar, complex patient plans in accordance with Dentistry policies and guidelines. Reviews appointment history and upcoming payment obligations to initiate patient contact for payment-due reminders.
• Communicates treatment information to Billing personnel for timely submission of pretreatment estimates and insurance approvals. Acts as a resource to patients and care providers of Medicaid approval process and other 3rd party billing issues. Collaborates with all members of the dental care team to facilitate superior communication with the patient for the best treatment outcomes. Maintains good working relationships with other Dentistry care providers, Billing, and front-line staff to coordinate referrals and other treatments relevant to the patient’s overall dental treatment plan.
• Serves as primary contact to billing personnel, care providers, practice management, and administrators to resolve patient concerns. Performs check-in and check-out procedures. Processes payment. Makes referrals to Social Work as deemed necessary. Contacts referred patients, registers, and schedules New Patient Referral appointments. Maintains knowledge of New York State and local policies, regulations, and procedures related to compliance requirements.
• Responsible for insurance pre-authorization. Initiates insurance referral, verification, and/or service authorization in advance of treatment through a review of dental insurance benefits and requirements.
• Performs other duties for supervisor as directed, including working on special projects and working with other support staff on special projects. Monitors accurate time reporting procedures.
• Provides input to clinical supervisor/administrator to improve the treatment planning process and other related patient care activities. Acts as an authority in the absence of leadership, exercising good judgment and tact.
• Other duties as assigned.

Minimum Education & Experience:

• High School diploma or equivalent and 1 year of customer service and/or general office experience required
• Or equivalent combination of education and experience1 year of dental or medical office experience preferred

Knowledge, Skills & Abilities:

• Strong customer service skills (via telephone and in person) required
• Ability to communicate effectively and professionally required
• Ability to work with patient and provider populations required

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status,or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.