Patient Care Coordinator

Upstream Rehabilitation; Richardson (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A growing organization is seeking a Patient Care Coordinator in Richardson, TX. In this entry-level role, you'll manage clinic operations, support patient intake, and ensure excellent customer service. The position offers full-time benefits, including medical and paid time off, making it a great opportunity to make an impact.

Benefits

Annual paid Charity Day

Medical, Dental, Vision insurance

3 weeks Paid Time Off plus holidays

401K with company match

Qualifications

• High School Diploma or equivalent.
• Strong communication skills to relate well with leadership and team members.
• Ability to multitask and work independently.

Responsibilities

• Schedule new referrals and verify insurance coverage.
• Collect patient payments and maintain an organized workspace.
• Provide excellent customer service and manage documentation.

Skills

Customer service

Multitasking

Organizational skills

Communication

Time management

Education

High School Diploma or equivalent

Job description

Peak Physical Therapy, a brand partner of Upstream Rehabilitation, is looking for a Patient Care Coordinator to join our team in Richardson, TX

Are you looking for a position in a growing organization where you can make a significant impact on the lives of others?

What is a Patient Care Coordinator?

• An entry-level office role responsible for maintaining the daily operations of the clinic.
• Excellent customer service skills are essential.
• Multitasks across multiple computer programs daily and learns new skills quickly.

A day in the life of a Patient Care Coordinator:

• Greet everyone entering the clinic warmly.
• Schedule new referrals received via fax or phone from patients and physician offices.
• Verify insurance coverage for patients.
• Collect patient payments.
• Maintain an organized front office workspace.
• Perform other duties as assigned.

Benefits of Full-time Positions:

• Annual paid Charity Day
• Medical, Dental, Vision, Life, Short-Term and Long-Term Disability Insurance
• 3 weeks Paid Time Off plus holidays
• 401K with company match

Position Summary:

The Patient Care Coordinator - I (PCC-I) supports clinic growth through excellent practice management and patient intake. Works with the Clinic Director to ensure efficient procedures, supporting the mission, vision, and values of Upstream Rehabilitation.

Responsibilities:

• Collect payments at the time of service.
• Convert referrals into evaluations.
• Schedule patient visits.
• Provide excellent customer service.
• Create an inviting clinic atmosphere.
• Make welcome calls and monitor patient arrival rates.
• Manage schedules, documentation, deposits, caseloads, and inventory.
• Attend training sessions and complete compliance training as required.

Qualifications:

• High School Diploma or equivalent.
• Strong communication skills to relate well with leadership and team members.
• Ability to multitask, organize, meet deadlines, and work independently.
• Effective time management and presentation skills.

Physical Requirements:

• Primarily indoor environment, sedentary work with some movement.
• Full-time hours, Monday through Friday, with occasional evening or weekend events.
• Ability to sit, communicate, operate office equipment, and view screens constantly.
• Ability to occasionally lift or carry up to 20 lbs.

This description may change as needed. Reasonable accommodations will be provided for applicants with disabilities.

Please do not contact the clinic directly.

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Upstream Rehabilitation is an Equal Opportunity Employer committed to diversity and inclusion. We do not discriminate based on race, color, religion, gender, sexual orientation, age, disability, veteran status, or other protected status.