Ambulatory Patient Care Coordinator

Appalachian Regional Healthcare (ARH); Paintsville (KY); On-site; USD 31,000 - 42,000; Full time

Job summary

Appalachian Regional Healthcare (ARH) is seeking an Ambulatory Patient Care Coordinator to enhance patient satisfaction in outpatient settings. Responsibilities include managing patient schedules, ensuring effective communication between patients and healthcare providers, and maintaining detailed patient records. This full-time role requires a high school diploma and emphasizes strong communication and organizational abilities.

Qualifications

• High School Diploma required; graduate of a medical assistant training program preferred.
• Entry-level position requiring up to 1 year of experience with on-the-job training.
• Strong verbal and written communication, organizational skills, problem-solving abilities.

Responsibilities

• Coordinate patient care processes and manage appointments.
• Serve as liaison between patients and healthcare providers.
• Maintain accurate patient records in compliance with regulations.

Skills

Communication Skills

Organizational Skills

Problem-Solving Skills

Empathy

Teamwork

Attention to Detail

Technical Proficiency

Multitasking Ability

Clinical Knowledge

Education

High School Diploma

Medical Assistant Training Program

Tools

EMR Systems

Office Software

Job description

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Overview

Ambulatory Patient Care Coordinator is an essential part of the healthcare team, ensuring smooth operations and a high level of patient satisfaction in outpatient or ambulatory care settings. This role involves coordinating patient care processes, managing appointments, collaborating with medical staff, and ensuring that patients receive timely and effective care.

Overview

Ambulatory Patient Care Coordinator is an essential part of the healthcare team, ensuring smooth operations and a high level of patient satisfaction in outpatient or ambulatory care settings. This role involves coordinating patient care processes, managing appointments, collaborating with medical staff, and ensuring that patients receive timely and effective care.

Responsibilities

Patient Scheduling and Coordination: Schedule and manage patient appointments, follow-ups, and other procedures to optimize clinic flow and reduce wait times.

Patient Communication: Serve as the liaison between patients and healthcare providers, addressing inquiries and providing detailed information about treatments and services.

Care Planning: Assist in developing and implementing patient care plans, ensuring that all necessary services and treatments are coordinated effectively.

Documentation and Records Management: Maintain accurate patient records, including medical histories, test results, and treatment plans, in compliance with healthcare regulations.

Insurance and Authorization: Work with insurance providers to verify coverage and obtain necessary authorizations for procedures and treatments.

Collaboration with Medical Staff: Partner with doctors, nurses, and other healthcare professionals to ensure seamless delivery of care and address any patient concerns.

Quality Improvement: Identify opportunities to improve patient care processes and assist in implementing solutions that enhance efficiency and satisfaction.

Qualifications

Education (experience can be substituted for education)

High School Diploma Required

Graduate Of Medical Assistant Training Program Preferred

Work Experience (education can be substituted for experience)

Up to 1 year Three (3) to six (6) months on-the-job training as required to attain proficiency of assigned duties and responsibilities if not certified. Required

Knowledge, Skills And Abilities

Communication Skills: Strong verbal and written communication abilities to effectively interact with patients, families, and healthcare professionals.

Organizational Skills: Excellent time-management and organizational capabilities to handle multiple tasks and prioritize effectively.

Problem-Solving Skills: Ability to handle patient concerns and resolve scheduling conflicts with professionalism and efficiency.

Empathy: A patient-centered approach, demonstrating understanding and compassion for individuals receiving care.

Teamwork: A collaborative mindset to work effectively as part of a multidisciplinary healthcare team.

Attention to Detail: Up to date record-keeping and detail-oriented work to ensure accuracy in patient care coordination.

Technical Proficiency: Proficiency in using EMR systems and office software.

Multitasking Ability: Capable of handling multiple tasks simultaneously in a fast-paced environment.

Clinical Knowledge: Basic understanding of medical terminology and procedures.

Licenses and Certifications

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Hospitals and Health Care

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