Patient Care Coordinator

Southern Maine Oral and Maxillofacial Surgery; Portland (ME); On-site; USD 40,000 - 53,000; Full time

Job summary

A leading healthcare provider in Portland is seeking a Patient Care Coordinator to manage patient services, including greeting patients, scheduling appointments, and verifying insurance. The role requires strong communication and organizational skills, with a focus on providing excellent customer service. Ideal candidates will have a high school diploma and experience in customer service.

Qualifications

• 2 years in a customer service role preferred.

Responsibilities

• Greets patients and manages check-in tasks.
• Schedules and adjusts patient appointments.
• Verifies insurance benefits.

Skills

Communication

Conflict Resolution

Problem Solving

Education

High school diploma or equivalent

Tools

MS Excel

Word

Job description

Southern Maine Oral and Maxillofacial Surgery Portland, ME

2 weeks ago Be among the first 25 applicants

Job Summary: The Patient Care Coordinator represents the practice in all facets of patient services, which may include, but is not limited to, greeting patients, answering the telephone, scheduling appointments, verifying insurance benefits, maintaining patient records, coordinating patient flow, and preparation of financial agreements.

Qualifications: To perform this job successfully, an individual must be able to satisfactorily perform each essential duty as listed below.

General Reception and Check-In Tasks

• Greets visitors and patients entering the practice and alerts appropriate staff of patient arrivals.
• Performs necessary duties associated with checking patients in.
• Registers new patients, provides necessary paperwork (Patient registration packet, HIPAA documents), and ensures all required documents are completed by the patient.
• Reviews patient registration forms that were submitted online, then merges the data into practice management software.
• Organizes and prepares daily charts.
• Establishes, maintains, and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.) in the practice management software.
• Monitors and sorts the office incoming mail, faxes, and emails.
• Keeps the front desk and reception areas clean and tidy.
• Turns off the lights, and verifies all windows and doors are closed and locked before leaving each day.
• Crossed trained on all critical aspects of the Financial and Treatment Coordinator position.

Appointment Tasks

• Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
• Schedules and adjusts patient appointments to maximize the patient care and doctor preferences.
• Reviews messages that came in since the prior day and follows up with patients accordingly.
• Confirms patient appointments in accordance with the practice confirmation protocol.
• Monitors the schedule regularly, adjusts the schedule as necessary, and reschedules patients as needed.
• Keeps staff and doctor informed of scheduling problems, issues, or concerns, as they arise.
• Obtains x-rays and referral letters from the referring provider and scans to the patient account upon receipt.
• Any other duties as assigned.

Insurance Tasks

• Verifies insurance benefits, as needed.
• Confirms insurance information, including subscriber’s information, is entered correctly in the practice management software and updates as necessary.
• Follows up with patients for missing and/or incorrect insurance information.

Knowledge/Skills/Abilities:

• Proficient in using conflict resolution and problem-solving techniques to manage interpersonal conflict, complaints, and other discord amongst staff or patients.
• Knowledge of English composition, grammar, spelling, and punctuation.
• Skilled in the use of standard office equipment including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software).
• Ability to maintain composure and professionalism when exposed to stressful situations.
• Ability to engender trust from the doctors, co-workers, and patients.
• Maintain confidence with the patient regarding abilities of doctor(s) and staff.
• Ability to work cooperatively with management, staff, and patients.
• Ability to prioritize, organize, and complete tasks in a timely and independent manner.
• Ability to accept constructive criticism.
• Ability to understand and follow written and verbal instructions.
• Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality.
• Ability to communicate and express thoughts and ideas competently.
• Ability to quickly grasp relevant concepts regarding duties and responsibilities.
• Ability to greet patients professionally and courteously.
• Adheres to all safety and health regulations.

Education / Experience:

• High school diploma or equivalent.
• Preferable of 2 year(s) in a customer service role.

Physical and Environmental Requirements:

• May be required to lift up to 25 lbs.
• Active movement throughout the day: sitting, walking, standing, squatting, bending, stooping, reaching, etc. (not a sedentary position).
• Vision: close vision, depth perception, and ability to adjust focus.
• Hearing: able to satisfactorily communicate with patients, doctor, and other staff members to ensure that verbal communication is clearly understood, or a satisfactorily-equivalent method of communication.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or operate equipment.
• Possible exposure to toxic or caustic chemicals and radiation.
• Exposure to moderate noise levels.
• Exposure to hectic, fast-paced, high anxiety environments.

Additional or different duties may be assigned occasionally at employer’s discretion.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

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