Patient Care Coordinator

Ivy Fertility-Utah Fertility Center; Pleasant Grove (UT); On-site; USD 25,000 - 33,000; Full time

Job summary

Ivy Fertility-Utah Fertility Center in Pleasant Grove is seeking a full-time Patient Care Coordinator to join the front desk team. You will greet patients, handle calls, collect payments, and schedule appointments while maintaining accurate records and HIPAA compliance.

The role requires excellent communication, compassion, and the ability to manage a busy, high-volume environment. The position emphasizes patient experience, teamwork with providers, and a welcoming atmosphere throughout the

Qualifications

• High school diploma or equivalent required.
• Experience in a medical office, healthcare setting, or customer service role preferred.
• Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach.
• Excellent customer service and ability to make patients feel welcomed and supported throughout their fertility journey.
• Strong organizational skills and attention to detail; ability to multitask in a fast-paced environment.
• Ability to learn EMR and scheduling systems; basic computer skills.
• Maintain patient confidentiality and HIPAA compliance.
• Ability to work weekends and holiday rotation.

Responsibilities

• Greet patients and visitors.
• Handle incoming phone calls, provide information, and direct calls to the right team member.
• Collect patient payments.
• Schedule and reschedule appointments as needed.
• Ensure patient information is accurate and up-to-date.
• Perform administrative tasks and maintain a clean, organized reception area.
• Follow HIPAA regulations and protect patient privacy.
• Work weekends/holidays as required.
• Collaborate with providers and healthcare team to support patient experience.

Skills

Communication

Customer service

Organizational skills

Multitasking

HIPAA compliance

Education

High school diploma or equivalent

Tools

EMR systems

Job description

Utah Fertility Center’s Pleasant Grove location is hiring a full-time Patient Care Coordinator to join our team!We are a growing fertility center dedicated to providing compassionate, personalized care to patients throughout their fertility journey. Our team works together to provide a supportive patient experience while delivering high-quality reproductive healthcare.Our front office team members play a crucial role in facilitating the smooth operation of our facilities by providing administrative support and ensuring a positive patient experience.This position includes but is not limited to the following responsibilities:Greeting patients and visitors.Handling incoming phone calls, providing information, and directing calls to the appropriate team members.Collecting patient payments.Scheduling appointments for patients and rescheduling appointments as necessary.Ensuring patient information is accurate and up-to-date.Handling administrative tasks.Following privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA).Keeping the reception area clean, organized, and presentable for patients and visitors.Must be available to work in weekend and holiday rotation.High school diploma or equivalent required.Previous experience in a medical office, healthcare setting, or customer service role preferred.Strong communication and interpersonal skills, with a professional, friendly, and compassionate approach to patient interactions.Excellent customer service skills and the ability to make patients feel welcomed and supported throughout their fertility journey.Strong organizational skills and attention to detail, with the ability to multitask in a fast-paced environment.Ability to manage a high volume of phone calls, schedule appointments, and assist patients with questions and requests.Basic computer skills and the ability to learn electronic medical records (EMR) and scheduling systems.Ability to maintain patient confidentiality and comply with HIPAA regulations.Strong written and verbal communication skills.Ability to work collaboratively with providers and other members of the healthcare team.Dependable, professional, and adaptable, with a positive attitude and willingness to learn.Ability to handle sensitive and emotional situations with empathy, patience, and discretion.