Patient Care Coordinator

Johnson Family Dental; Ohio; On-site; USD 10,000 - 60,000; Full time

Job summary

Join an established industry player as a Patient Care Coordinator, where you'll play a crucial role in enhancing patient experiences through a warm greeting, professional guidance, and heartfelt gratitude. This role is perfect for someone with a passion for customer service and a desire to make a positive impact in the dental field. You'll assist patients with scheduling, financial arrangements, and ensure they feel valued and respected during their visits. Enjoy a supportive work environment with a focus on teamwork and patient satisfaction, while benefiting from a comprehensive compensation package that includes various health and wellness benefits.

Benefits

Paid time off (PTO)

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discount programs

Qualifications

• At least one year of related experience is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Create a welcoming atmosphere for patients and greet them warmly.
• Assist patients with check-in/check-out and scheduling appointments.
• Express appreciation to patients for choosing our dental care.

Skills

Strong communication skills

Interpersonal skills

Customer service

Knowledge of dental terminology

Education

High school diploma or equivalent

Job description

Overview

As a Patient Care Coordinator, you'll have a key role in creating positive patient experiences using our innovative G3 approach (Greeting, Guiding, Gratitude). You'll help patients feel welcome and supported whether they are coming in for treatment or calling to schedule an appointment. You will also assist them with financial arrangements for treatment.

Schedule (days/hours)

Monday - Thursday 8-5, Friday 8-3, 1 Saturday a month 8-2. Flexible
Responsibilities

• Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome
• Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism
• Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism

Qualifications

• At least one year related experience
• Knowledge of dental terminology
• Strong communication and interpersonal skills, with a focus on delivering exceptional customer service

Preferred Qualifications

• Previous experience in a dental or medical office setting

Compensation

$17 - $19
About Us

Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan.

Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone! Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site.

Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at [e-mail]