Patient Care Coordinator

Partner's Healthcare; Northampton (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Cooley Dickinson Hospital, Inc. in Northampton, MA is seeking a Patient Care Coordinator to welcome patients, collect medical history, and provide administrative support. This position is part of the 1199SEIU Bargaining Unit and reports to the Practice Manager.

The role requires interaction at various intellectual levels and adherence to hospital policies. Qualifications include a High School Diploma or Equivalent and 1-2 years in a medical practice.

Qualifications

• High School Diploma or Equivalent required.
• Experience in a medical practice 1-2 years preferred.
• Strong typing and PC skills required.

Responsibilities

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate with patients regarding appointments and address concerns.
• Manage referrals and ancillary appointments.
• Direct medical questions to appropriate staff.
• Complete HMO referral forms and forward to appropriate parties.
• Greet patients and visitors, answer phones, and open/close the office.
• Maintain policies, confidentiality, and safety standards.
• Attend meetings and participate in professional development.

Education

High School Diploma or Equivalent

Tools

Copy machines

Fax machines

PC applications (Windows)

Job description

Site: Cooley Dickinson Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures. Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult, 1Geriatric. Does this position require Patient Care? Yes

Essential Functions

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
• Manage intensive referrals and ancillary appointments.
• Direct all medically related questions to the appropriate medical staff.
• Complete HMO specialist referral forms and forward to appropriate parties.
• Serve as liaison between specialist offices and the practice.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
• Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Open and close the office as needed.
• Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

Education: High School Diploma or Equivalent required. Can this role accept experience in lieu of a degree? No

Licenses and Credentials: Experience in a medical practice 1-2 years preferred.

Knowledge, Skills and Abilities

• Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
• Demonstrated proficiency in PC applications including Windows and word processing required.
• Demonstrated organizational, interpersonal, oral, and written communication skills required.
• Demonstrated ability to work independently required.

Additional Job Details (if applicable)

Physical Requirements: Standing Frequently (34-66%) Walking Frequently (34-66%) Sitting Occasionally (3-33%) Lifting Frequently (34-66%) 35lbs+ (w/assisted device) Carrying Frequently (34-66%) 20lbs - 35lbs Pushing Occasionally (3-33%) Pulling OccasionsFrequently (3-33%) Climbing Rarely (Less than 2%) Balancing Frequently (34-66%) Stooping Occasionally (3-33%) Kneeling Occasionally (3-33%) Crouching Occasionally (3-33%) Crawling Rarely (Less than 2%) Reaching Frequently (34-66%) Gross Manipulation (Handling) Frequently (34-66%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%)

Remote Type

Onsite

Work Location

30 Locus Street- LAND

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

Pay Range $18.81 - $26.15/Hourly

Grade

SC2C26

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.