Patient Care Coordinator

Cooley Dickinson Hospital; Northampton (MA); On-site; USD 26,000 - 36,000; Full time

Job summary

Cooley Dickinson Hospital in Northampton, MA is seeking a Patient Care Coordinator to welcome patients, handle medical history requests, and provide essential administrative services. This 1199SEIU unit position reports to the Practice Manager and requires interacting appropriately with patients of various cognitive levels.

Responsibilities include scheduling specialist appointments, managing referrals, obtaining prior authorizations, and serving as a liaison between offices and staff.

Qualifications

• Education: High School Diploma or Equivalent required.
• Experience in a medical practice 1-2 years preferred.
• Strong typing and office equipment operation.
• Proficiency in PC applications including Windows and Word.
• Strong organizational and communication skills.
• Ability to work independently.

Responsibilities

• Schedule and manage specialist appointments and assist patients with insurance issues.
• Communicate with patients regarding appointments in clear, helpful language.
• Coordinate referrals and ancillary appointments.
• Direct medical questions to appropriate staff and obtain prior authorizations.
• Greet patients and visitors, answer phones, and maintain office operations.
• Uphold hospital policies, confidentiality, safety, and quality standards.

Skills

Typing

PC applications (Windows, Word)

Organizational skills

Interpersonal/communication

Independent work

Written communication

Education

High School Diploma or Equivalent

Job description

Site

Cooley Dickinson Hospital, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Summary The Patient Care Coordinator has responsibility and accountability for welcoming patients, completing medical history requests, and providing administrative services. This position is part of the 1199SEIU Bargaining Unit at Cooley Dickinson Hospital. This position reports to the Practice Manager and operates within established organizational and departmental policies and procedures. Must be able to effectively interact appropriately to an individual's intellectual level and physical ability. 1Adult, 1Geriatric Does this position require Patient Care? Yes

Essential Functions

• Schedule specialist appointments and assist patients with insurance issues as needed.
• Communicate, both verbally and in written form, to all patients regarding specialist appointments, in a manner that both instructs patients and alleviates their concerns.
• Manage intensive referrals and ancillary appointments.
• Direct all medically related questions to the appropriate medical staff.
• Complete HMO specialist referral forms and forward to appropriate parties.
• Serve as liaison between specialist offices and the practice.
• Obtain prior authorizations/pre-certifications for tests and medications.
• Assist other staff (clinical and non-clinical) with administrative tasks when necessary.
• Greet patients and visitors to the office in a friendly, helpful, and respectful manner.
• Answer the telephone and refer calls to the appropriate staff.
• Open and close the office as needed.
• Maintain established hospital, human resources, and departmental policies and procedures, objectives, confidentiality, quality improvement program, compliance, safety, infection control, and environmental standards.
• Maintain professional growth and development through attendance at seminars, workshops, conferences or in-services, professional affiliations, or journals to stay abreast of current trends in field of expertise.
• Meet annual competency requirements.
• Attend meetings as required.
• Perform other functions/duties as requested.

Qualifications

• Education High School Diploma or Equivalent required
• Can this role accept experience in lieu of a degree? No
• Licenses and Credentials Experience Experience in a medical practice 1-2 years preferred
• Knowledge, Skills and Abilities - Demonstrated ability to type, as well as the ability to operate business office equipment including copy machines and fax machines required.
• Demonstrated proficiency in PC applications including Windows and word processing required.
• Demonstrated organizational, interpersonal, oral, and written communication skills required.
• Demonstrated ability to work independently required.

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type / Onsite Work Location

Remote Type Onsite Work Location 30 Locus Street- LAND Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range

Pay Range $18.81 - $26.15/Hourly Grade SC2C26

EEO Statement

1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

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