Community Health Worker Administrative Assistant

Partner's Healthcare; Northampton (MA); On-site; USD 50,712,000 - 65,217,000; Full time

Job summary

Mass General Brigham, with Cooley Dickinson Hospital in Northampton, MA, seeks a front desk assistant to greet visitors, collect data, enter information, and support inter- and intra-office communications, scheduling, and related tasks.

This role emphasizes client-centered, trauma-informed, culturally respectful service, helping with paperwork, coordinating client travel to health services, keeping files organized, and assisting staff daily.

Qualifications

• High School Diploma or Equivalent required.
• Experience delivering trauma-informed, culturally humble, client-centered services is a plus.
• Bilingual Spanish abilities are preferred.

Responsibilities

• Greet all visitors with culturally responsive, trauma-informed service.
• Maintain digital and physical files across multiple databases.
• Coordinate purchase orders and manage inventory.
• Troubleshoot office equipment and support staff with daily tasks.
• Assist clients with paperwork and scheduling appointments.

Skills

Client communication

Cultural humility

Bilingual (Spanish) preferred

Digital literacy

Office coordination

Education

High School Diploma or Equivalent

Job description

Site

Cooley Dickinson Hospital, Inc.Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for greeting all guests, data collection, entry and reporting, inter and intra-office communications, scheduling, assistance with applications, clerical and other related duties/projects. When interacting with clients, this position will provide client-centered, culturally responsive, trauma-informed support/services, offer accurate information and referrals, and encourage positive prevention and risk reduction. Does this position require Patient Care? No

Essential Functions

Welcome all visitors with a culturally responsive, trauma-informed, harm reduction approach.

• Maintain digital/physical files for multiple databases/paper files.
• Coordinate purchase orders.
• Manage inventory.
• Troubleshoot office equipment.
• Support staff with daily tasks.
• Coordinate client travel to health services and related services.
• Help schedule client appointments.
• Assist clients in completing paperwork and applications.

Qualifications

EducationHigh School Diploma or Equivalent required

Can this role accept experience in lieu of a degree?No

Licenses and Credentials

ExperienceExperience working with individuals living with HIV, unhoused individuals/families, people in recovery, trauma survivors, members of Black, Latine, GBTQ+ communities, formerly incarcerated individuals, and/or other historically minoritized populations with cultural humility 1-2 years required

Experience with community-based, nonprofit, grant funded programs; community health; public health/human services; outreach; health equity 1-2 years required

Experience with essential administrative, organizational, and communication tasks to keep an office running smoothly 1-2 years required

Knowledge, Skills and Abilities

• Knowledge of local resources that support social drivers of health - transportation, housing, food access, employment/education.
• Skilled in strength-based, people-first, harm-reduction, culturally humble, and restorative approaches to equitable community health care and prevention.
• Bilingual (Spanish) preferred.
• Person with lived experience of populations served is a plus.
• Strong cross-cultural interpersonal, organizational, and oral and written communication skills.
• Intermediate digital literacy required.

Additional Job Details (if applicable)

• Physical Requirements
• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Occasionally
• Carrying Occasionally
• Pushing Rarely
• Pulling Rarely
• Climbing Rarely
• Balancing Occasionally
• Stooping Occas...
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Occasionally
• Gross Manipulation (Handling) Constantly
• Fine Manipulation (Fingering) Frequently
• Feeling Constantly
• Foot Use Rarely
• Vision - Far Constantly
• Vision - Near Constantly
• Talking Constantly
• Hearing Constantly
• Remote Type Onsite
• Work Location 2 Conz Street
• Scheduled Weekly Hours 40
• Employee Type Regular
• Work Shift Day (United States of America)
• Pay Range $17.71 - $22.76/Hourly
• Grade 2

Benefits

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package.

• comprehensive benefits
• career advancement opportunities
• differentials
• premiums and bonuses as applicable
• recognition programs designed to celebrate your contributions and support your professional growth

EEO Statement

EEO Statement: 1910 Cooley Dickinson Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership 'looks like' by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.