Patient Care Coordinator

Inception Fertility LLC.; Miami (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Fertility benefits

Paid parental leave

PTO + holidays

401(k) plan

EAP (SupportLinc)

Job summary

Inception Fertility LLC. in Miami seeks a compassionate Patient Care Coordinator to support patients through the fertility journey, acting as main contact and coordinating with care teams.

The role requires a High School Diploma or equivalent, medical office administrative experience, EMR familiarity, and Spanish language skills as a plus. Competitive benefits enhance growth and work-life balance.

Qualifications

• High School Diploma or equivalent required.
• Bachelor's degree preferred.
• Medical Assistant experience strongly preferred.
• Minimum of one year of ADMINISTRATIVE experience in a MEDICAL OFFICE preferred.
• Experience with Electronic Medical Record (EMR) system strongly preferred.
• Bilingual-Spanish a plus!

Responsibilities

• Interacts with patients to ensure excellent customer service and seamless experience.
• Articulates information of medical nature, including hormones, injections, tests, and procedures.
• Acts as main point of contact for assigned patients/couples through start of medications.
• Coordinates with outside physicians using CRM lab and retrieval services, ensuring documentation, orders and consents are received.
• Reviews patient records for completeness and accuracy; arranges missing tests as needed.
• Ensures all pre-cycle testing and procedures are completed and maintains contact with patient through pre-cycle process.

Skills

Customer service

Attention to detail

Compassionate care

Spanish language

Education

High School Diploma or equivalent

Bachelor's degree

Tools

EMR system

Job description

We are seeking a compassionate and detail-oriented Patient Care Coordinator to fill a full-time position with us at our Miami location. If you feel you meet these qualifications, we welcome your application!

Responsibilities:

• In coordination with other team members, interacts with and proactively reaches out to patients, to ensure excellent customer service and a seamless patient experience.
• Able to articulate information of medical nature, including but not limited to explanation of hormone medication, injections, medical testing, and surgical procedures.
• Acts as the main point of contact for assigned patients/couples up through the time patient is started on medications.
• Coordinates with outside physicians who are using CRM laboratory and retrieval services, ensuring all necessary documentation, orders and consents are received prior to treatment cycle.
• In coordination with other team members, reviews patient records to ensure they are complete, determines whether tests ordered have been completed, arranges for any missing or new necessary lab tests to be completed, and ensures patient records are accurate and up to date.
• In coordination with other team members, ensures all pre-cycle testing and procedures are complete, proactively remaining in contact with patient through pre-cycle process.

Requirements:

• High School Diploma or equivalent required; Bachelor's degree preferred
• Medical Assistant experience strongly preferred.
• Minimum of one year of ADMINISTRATIVE experience in a MEDICAL OFFICE preferred
• Experience with Electronic Medical Record (EMR) system strongly preferred
• Bilingual-Spanish a plus!

Why You'll Love Working Here – Our Amazing Benefits:

• Comprehensive Health Coverage: Medical, dental, and vision plans for our full-time employees, along with complimentary basic life insurance, Employee Assistance Program, and long-term disability insurance.
• Family Building Support: Take advantage of our comprehensive fertility benefits, adoption assistance, and surrogacy support to help grow your family.
• Paid Parental Leave: Generous maternity, paternity, and partner leave so you can focus on what matters most.
• Plenty of Paid Time Off: Start with 18 days of PTO annually and enjoy 11 paid holidays, including one floating holiday to use as you choose!
• Retirement Ready: Invest in your future with our 401(k) plan, featuring a competitive company match and full vesting after just 2 years.
• Lifestyle Spending Account: Access a company-funded account to reimburse expenses that boost your physical, financial, and emotional well-being.
• Health Savings Account (HSA): If eligible, enjoy regular employer contributions to your HSA with every paycheck.
• Rewards for Connections: Earn extra money with our Employee Referral Program—your network is invaluable!
• Growth Opportunities: We support your career with continuing education reimbursement and dedicated time off for professional development.
• Emotional & Work-Life Support: Through our Employee Assistance Program (EAP) with SupportLinc, you'll have access to emotional well-being and work-life resources whenever you need them.
• Extra Peace of Mind: Explore additional coverage options including Accident, Critical Illness, Hospital Indemnity, and Pet Insurance, to suit your needs.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.