Patient Care Coordinator

GN Group; Marshfield (WI); On-site; USD 23,419 - 24,796; Part time

Benefits offered by this job

401(k) with matching

Health, dental, and vision insurance

Paid time off

Employee discounts

Job summary

GN Group is looking for a Patient Care Coordinator at The Hearing House in Marshfield, WI. This part-time role (24 hours a week) involves managing the clinic, interacting with patients, and ensuring a smooth operation of the practice.

With a focus on patient relations and office management, the ideal candidate will have extensive medical office experience and a passion for helping others. Compensation ranges from $17.00 to $18.00 per hour, plus bonuses.

Qualifications

• 10+ years of medical office management experience.
• Front desk experience in the hearing industry is a plus.
• Excellent oral and written communication skills.

Responsibilities

• Greet and screen patients to determine their needs.
• Manage scheduling and office tasks efficiently.
• Handle insurance verification and maintain patient records.

Skills

Strong computer skills

Excellent interpersonal skills

Customer service orientation

Organizational skills

Problem-solving skills

Education

High school diploma or equivalent (GED)

Tools

Word processing and database software

Job description

## Patient Care CoordinatorApplylocations: WI, Marshfieldtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R29223****Join us as a Patient Care Coordinator at The Hearing House by Beltone in Marshfield, WI where genuine care, meaningful relationships, and better hearing come together!**** The Patient Care Coordinator (PCC) is the welcoming face of our clinic, creating a positive experience for our patients. This role focuses on managing the clinic, building patient relationships, understanding patients hearing needs, and ensuring a smooth flow for a thriving growing practice. If your career consisted of managing a medical practice, creating a positive experience for patients and personally thriving in a fast-paced rewarding environment then apply now! **What You’ll Do*** Greet and screen patients to determine how we can best support them* Answer questions about services and promotions* Spot potential leads and keep patient flow running smoothly* Manage scheduling, daily office tasks, and financial and administrative duties* Handle insurance verification, inventory, and patient records* Partner with clinic and home office teams to support operations* Assist with marketing efforts, events, outreach, and patient retention activities**Who Thrives in This Role*** Eager learners whose career is centered around working in a medical practice* Strong multi-taskers with solid problem-solving skills* Punctual, reliable professionals* Individuals who genuinely love helping others in the medical industry while running a thriving practice**Why It’s Rewarding** You’re not just managing an office, you’re making a meaningful difference by helping patients feel supported, understood, and cared for throughout their journey to better hearing health. **Job Type:** Part Time, Monday, Wednesday & Friday ( 24 hours a week), No Weekends. **Location:** Marshfield, WI **Compensation**:* $17.00 - $18.00 an hour. Pay is commensurate with experience and qualifications.* Monthly Bonus Opportunities. **Essential Duties and Responsibilities:** * Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.* Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.* Schedule and confirm appointments and conduct outbound retention calls to patients.* Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.* Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.* Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.* Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.* Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.* Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.* Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.* Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.* Track marketing calls and inquiries from initial contact through the point of sale* Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.* Training support for other location front office staff, as may be appropriate.**Education and Experience Requirements**:* A minimum of 10 years of medical office management experience* Experience with front desk in the hearing industry is a plus* High school diploma or equivalent (GED) **Required Skills:** * Strong computer skills* Experience with word processing and database software.* Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.* Excellent oral and written communication skills.* Basic understanding of accounting procedures and good math aptitude.* Strong customer service orientation.* Excellent organizational skills.* Ability to manage multiple tasks within strict deadlines.* Ability to input and track sales revenues and balance accounts daily and monthly.* Detail oriented.* Front desk medical experience required.**Physical Demands:*** Ability to handle a busy office with interruptions, calls, walk-ins and direct the flow of the office with efficiency and grace.* Must be able to pick up after an interruption to complete tasks that require focus.* Must be able to lift boxes up to 20 pounds.**Benefits** We offer a competitive and comprehensive benefits package which includes:* 401(k) with matching* Health, dental, and vision insurance* Life insurance -employer paid* Option to purchase additional life insurance - AD&D* Critical Illness* Hospital Indemnity* STD & LTD* Paid time off* Employee discounts