Patient Care Coordinator

MDR Specialty Pharmacy; Los Angeles (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Career growth in healthcare

Long-term job stability

Job summary

MDR Specialty Pharmacy in Los Angeles is seeking a Licensed Pharmacy Technician – Patient Care Coordinator. This full-time, on-site role supports IVF patients by ensuring medications are accurately entered, processed, and delivered on time, under pharmacist supervision.

You will work in a busy call center-like setting, demonstrating empathy and professional communication with patients and clinics. The role requires a California Pharmacy Technician license in good standing, strong computer

Qualifications

• Minimum high school diploma required.
• Active California Pharmacy Technician license in good standing required.
• Strong customer service and call center experience preferred.
• Solid computer skills (Word, Excel) and fast typing (≥45 WPM).

Responsibilities

• Process prescriptions under a pharmacist’s supervision with accuracy.
• Coordinate medication orders with patients and IVF clinics to ensure on-time delivery.
• Assist with insurance, billing, and order issues; escalate to the pharmacist as needed.
• Maintain patient confidentiality and communicate with empathy and professionalism.
• Collaborate with pharmacists, technicians, shipping, and billing to resolve issues.
• Handle multiple priorities with attention to detail in a fast-paced environment.

Skills

Customer service

Call center

Computer skills

Typing 45 WPM

Education

High school diploma

Job description

• Base Pay $23.00 - $27.00 / Hour
• Employee Type Full Time Non-Exempt
• Required Degree High school
• Manage Others No

Description

Licensed Pharmacy Technician – Patient Care Coordinator

A clear and active California Pharmacy Technician license is required. Applicants without an active license cannot be considered.

Be Part of a Family That Gives Hope to Other Families

Since 1989, MDR Pharmacy has helped patients across the nation on their journey to parenthood. What started as a small, family-run pharmacy in Los Angeles has grown into one of the largest independently owned specialty pharmacies in the U.S.

At MDR, you’re not just joining a team—you’re joining a family that is passionate about making a difference.

About the Role

The Patient Care Coordinator (PCC) is at the heart of our patient experience team. This position operates in a fast-paced call center setting and serves as a point of contact for IVF clinics and patients. You’ll help ensure patients receive their fertility medications accurately, on time, and with compassion.

This role is a great opportunity for a licensed Pharmacy Technician who is:

• Reliable and comfortable in a busy, high-energy environment
• Adaptable and ready to learn
• Empathetic and passionate about helping others
• Able to remain calm and professional during sensitive patient interactions

What You’ll Do

• Process prescriptions and accurately enter patient, medication, insurance, billing, and delivery information under a pharmacist’s supervision.
• Coordinate with patients and IVF clinics to ensure medication orders are accurate and delivered on time.
• Assist with insurance, billing, refill, and order issues, escalating clinical questions to the pharmacist when needed.
• Communicate with empathy and professionalism while protecting patient confidentiality.
• Collaborate with pharmacists, technicians, shipping, billing, and other departments to resolve issues efficiently.
• Manage multiple priorities using strong attention to detail, organization, and basic math skills.

What We’re Looking For

• Clear and active California Pharmacy Technician license in good standing—required
• Customer service or call center experience; pharmacy or healthcare experience is preferred
• Strong computer and basic math skills, including Word, Excel, and typing at least 45 WPM
• Excellent attention to detail with the ability to prioritize and multitask
• Reliable attendance and full-time, on-site availability Monday–Friday, plus rotating weekends
• Ability to maintain an active Pharmacy Technician license throughout employment

What to Expect

• High call volume and frequent multitasking
• A fast-paced environment where accuracy matters
• Patients who may be emotional and need calm, supportive communication
• A collaborative team with present and supportive leadership

Training and Growth

We provide structured training and ongoing support. You will learn our medications, workflows, and best practices step by step.

You will rotate through several departments, including the Front Pharmacy Clerk, Operators, and Shipping departments, before being paired with a Lead Patient Care Coordinator. This training will help you understand how each part of the pharmacy operates and how patient orders move through the process.

You will receive continuous guidance, feedback, and support as you grow into the Patient Care Coordinator role.

What We Offer

• Career growth in a respected healthcare field
• Reliable schedule and long-term job stability