Certified Pharmacy Technician - 248003

Medix™; Burbank (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

A healthcare staffing provider in Burbank is seeking a compassionate Pharmacy Technician to join a specialty pharmacy team. The role involves phone, dispensing, and packing responsibilities, providing patient support during fertility treatments. Ideal candidates will have a minimum of 1 year of Pharmacy Technician experience and strong customer service skills. This position is full-time, with a flexible schedule from Monday to Friday, allowing for various shift options.

Qualifications

• 1+ years of Pharmacy Technician experience (retail preferred).
• Strong customer service and communication skills.
• Ability to work directly with patients both in person and over the phone.

Responsibilities

• Make and receive calls regarding prescriptions and benefits.
• Support local patients with in-person customer service.
• Prepare outgoing medication orders for shipment.

Skills

Customer service skills

Communication skills

Computer and phone navigation skills

Job description

Recruitment Advisor @ Medix Staffing Solutions

About the Role

We are seeking a compassionate and customer-focused Pharmacy Technician to join a specialty pharmacy team supporting patients undergoing fertility treatment. This role offers variety in your day, rotating between phones, dispensing, and packing responsibilities while working closely with patients, providers, and payers.

If you thrive in a fast‑paced environment, enjoy patient‑facing communication, and want to support individuals on their fertility journey, this role is an excellent fit.

What You’ll Do

Phone Duties

• Make and receive calls from patients regarding prescriptions, refills, benefits, and co‑pay programs.
• Obtain and manage prior authorizations; track status and expedite payer responses.
• Provide price estimates and collect self‑pay payments over the phone (common with fertility meds).
• Deliver clear, compassionate guidance to patients throughout their prescription process.

Dispensing Duties

• Support local patients who pick up medications onsite—deliver excellent in‑person customer service.
• Locate, prepare, label, and dispense medications accurately and efficiently.

Packing Duties

• Prepare outgoing medication orders for shipment via FedEx.
• Ensure correct packaging, labeling, and handling of all fertility medication orders.

Schedule

• Monday–Friday, between 9:00 AM and 6:30 PM
• (Must be flexible for any 8‑hour shift within that window: 9–5, 9:30–6, 10–6:30)
• When scheduled for a weekend rotation, you’ll receive a weekday off that same week.

Must-Have Qualifications

• 1+ years of Pharmacy Technician experience (retail preferred)
• Strong customer service and communication skills
• Solid computer and phone navigation skills
• Ability to work directly with patients both in person and over the phone

Nice-to-Have Skills

• Bilingual – especially Mandarin or Cantonese
• Retail or specialty pharmacy experience
• Understanding of pharmacy insurance billing

Who Succeeds in This Role

• A reliable and punctual team player
• Someone compassionate, patient, and able to support individuals during an emotional time
• A technician who enjoys variety and rotating responsibilities

Seniority level

Associate

Employment type

Full-time

Job function

Health Care Provider