Patient Care Coordinator

Upstream Rehabilitation; Lorton (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

Upstream Rehabilitation seeks a motivated Patient Care Coordinator for their Lorton, VA location. This role involves greeting patients, handling insurance queries, and ensuring efficient scheduling processes. The ideal candidate will possess excellent customer service skills and be adept at multitasking in a fast-paced environment.

Benefits

PTO

Holiday pay

Medical/dental/vision insurance

401k match

Competitive wages

Qualifications

• Desire to help others and a great attitude.
• Ability to work independently and as part of a team.
• Strongly preferred prior healthcare and billing experience.

Responsibilities

• Greeting patients and assisting with insurance and scheduling.
• Collecting payments and managing accounts receivable.
• Post daily charges into billing software.

Skills

Customer service

Multitasking

Communication

Attention to detail

Computer skills

Job description

Integrity Rehab Group (IRG) is an industry leading therapy management company that partners with physician practices across the nation. IRG partners with Lorton Station Family Medicine to offer exceptional outpatient orthopedic therapy services to the Lorton, VA community. We are looking for an energetic and motivated individual to fill our available Patient Care Coordinator position.

What is a Patient Care Coordinator?

• A Patient Care Coordinator is the first person to greet our patients, assisting with insurance, patient referrals, and scheduling questions.
• Our Patient Care Coordinators have excellent customer service skills and are capable of multitasking in a fast-paced environment. Attention to detail is crucial in this role to ensure our clinics operate with accuracy and efficiency.
• Patient Care Coordinators build strong patient rapport and help in the patient recovery process. This is reported to be one of their greatest job highlights.

Company Benefits:

• PTO, holiday pay, medical/dental/vision insurance, and more
• 401k match
• Competitive wages

Essential qualities of a Patient Care Coordinator:

• Great attitude and a desire to help others
• Ability to work independently and as a team
• Superior customer service and communication skills
• Ability to multitask and remain detail oriented
• Adaptable
• Appropriate computer skills

Job Duties Include:

• Working knowledge of our electronic health records system
• Navigating between multiple computer programs and web base portals
• Greeting patients in a friendly, supportive manner
• Answering incoming calls
• Scheduling new and reoccurring appointments
• Verifying insurance coverage and obtaining insurance authorizations
• Collecting patient payments and balancing end of day
• Post daily charges into billing software
• Manage insurance denials and accounts receivable
• Participating in training programs and staff meetings
• Prior healthcare and billing experience are strongly preferred.

Please do not contact the clinic directly.

Upstream Rehabilitation is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. Upstream Rehabilitation does not discriminate on the basis of race, color, national origin, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law.