Patient Care Coordinator

My Psychiatrist PLC; Falls Church (VA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading outpatient mental health group practice in Falls Church is seeking a Full-Time Patient Care Coordinator / Medical Receptionist. This role involves greeting patients, managing appointments, collecting information, and ensuring compliance with HIPAA regulations. The ideal candidate will have strong customer service skills and a warm demeanor, contributing to a friendly office environment.

Benefits

Paid time off and paid holidays

Health, Dental and Vision insurance

Employer paid Long Term and Short Term Disability

Employer paid Life Insurance

401k with employer matching

Qualifications

• Must work Monday to Friday, 8am-4pm or 10am-6pm schedule.
• Experience in healthcare or mental health office is highly desired.
• Retail, hospitality, customer service or sales backgrounds are desired.

Responsibilities

• Greet patients and visitors with a friendly demeanor.
• Schedule patient appointments and manage the calendar.
• Collect and verify insurance details and patient information.

Skills

Customer service skills

Technical proficiency

Friendly demeanor

Education

High School Diploma / GED

Some college preferred

Job description

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

JOB DESCRIPTION

My Psychiatrist is a well-established multi-disciplinary outpatient mental health group practice. We are seeking Full-Time Patient Care Coordinator / Medical Receptionist.

JOB RESPONSIBILITIES

• Greet patients and visitors with a friendly and professional demeanor
• Answer phone calls and respond to patient inquiries promptly and courteously
• Schedule patient appointments and manage the appointment calendar
• Collect and verify patient information, including insurance details and personal information
• Maintain accurate patient records and update patient information as needed
• Process patient payments and assist with insurance billing and claims
• Assist clinical staff with administrative tasks as needed, such as filing, scanning, and faxing
• Monitor and maintain the cleanliness and organization of the reception area and waiting room
• Ensure compliance with all HIPAA regulations and patient privacy policies
• Manage the patient check-in and check-out process, including verifying insurance eligibility, collecting co-payments or other fees, and providing necessary paperwork to patients
• Direct patients to the appropriate waiting area or treatment room and notify clinical staff of their arrival
• Maintain an organized and up-to-date filing system for patient records and other office paperwork
• Coordinate with other staff members to ensure the smooth flow of patient care and office operations
• Follow established protocols for handling emergencies or urgent patient requests
• Attend meetings and training sessions as required to stay up-to-date on office policies and procedures
• Perform other duties as assigned by the office manager or clinical staff.

REQUIREMENTS

• Must work Monday to Friday, 8am-4pm or 10am-6pm schedule
• HS / GED required, some college preferred
• Retails, hospitality, customer service or sales backgrounds are desired
• Strong customer service skills, warm and friendly demeanors,
• Well-versed in technology and computer, technically savvy
• Previous experience in healthcare or mental health office is highly desired

PAY & BENEFITS

• Paid time off and paid holidays
• Health, Dental and Vision insurance
• Employer paid Long Term and Short Term Disability
• Employer paid Life Insurance
• 401k with employer matching

Position Requirements

About the Organization

This position is currently accepting applications.

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Patient Care Coordinator • Falls Church, VA, US