Associate Patient Care Coordinator

Optum; Carrollton (TX); On-site; USD 33,000 - 60,000; Full time

Benefits offered by this job

Paid Time Off

Medical/Dental/Vision

401(k) Plan

Education Reimbursement

Employee Discounts

Job summary

Optum is hiring an Associate Patient Care Coordinator to support patients and providers by coordinating appointments, verifying insurance, and handling billing inquiries. You will greet patients, schedule visits, collect co-pays, and ensure accurate registration and documentation, contributing to a compassionate patient experience.

Working Monday to Friday, 8:00am–5:00pm, you will collaborate with clinical staff to optimize patient flow and resolve questions, while learning and growing within a

Qualifications

• High School Diploma/GED
• 1+ years of customer service experience
• Basic level of proficiency in MS Office

Responsibilities

• Answer inbound calls from patients and providers about appointments and inquiries.
• Greet and assist patients in person and by phone with a compassionate touch.
• Schedule appointments, verify eligibility, and obtain authorizations.
• Register patients with updated demographics and insurance data.
• Collect co-pays and outstanding balances; explain payment options.
• Coordinate patient flow with clinical staff and address questions.
• Perform other duties as assigned.

Skills

Customer service

MS Office basic

Education

High School Diploma/GED

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2384210)

Associate Patient Care Coordinator - 2384210

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come makes an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Work Hours:

Monday to Friday 8:00am to 5:00pm

Primary Responsibilities:

• Answer inbound calls from patients and providers regarding appointments (approximately 60-80 calls a day) and general inquiries
• Greeting and assist patients in person and by phone, ensuring a positive and compassionate patient experience
• Schedule appointments, verify insurance eligibility, and obtain required authorizations
• Register patients accurately by collecting and updating demographic, insurance, and medical information
• Collect co‑pays and outstanding balances while explaining billing and payment options
• Communicate effectively with clinical staff to coordinate patient flow and resolve questions or concerns
• Other duties, as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of customer service experience
• Basic level of proficiency in MS office

Preferred Qualifications:

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.