Part-Time Patient Care Coordinator

Optum; Seattle (WA); On-site; USD 25,000 - 44,000; Part time

Benefits offered by this job

Paid time off

Medical plan options

Dental, Vision, Life Insurance

401(k) Savings Plan

Education Reimbursement

Job summary

Optum in Seattle is seeking a Part-Time Patient Care Coordinator to support patient intake, verification, and scheduling. This role involves greeting patients, collecting information, and ensuring accurate records in EPIC, with shifts spread across two 8-hour days and one 4-hour day. The position emphasizes empathy, accuracy, and teamwork in a fast-paced clinical setting.

Qualifications

• High School Diploma or GED required.
• 1+ year of medical office experience (scheduling, check-in/out, insurance verification, co-pays, records).
• Proficiency in MS Word, Excel and Outlook; able to use multiple web applications.

Responsibilities

• Greet patients and provide directions both in person and by phone.
• Verify patient information and insurance; collect and document details.
• Schedule and coordinate appointments per guidelines; maintain medical records.

Skills

Customer service

Communication

Time management

Organization

Education

High School Diploma/GED

Tools

Epic EMR

MS Word

Excel

Outlook

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Part-Time Patient Care Coordinator (2384671)

Part-Time Patient Care Coordinator - 2384671

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

ThePatient Care Coordinatoris responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals.

Schedule:This is a 20-hour work week, to work two 8-hour shifts and one 4-hour shiftMonday through Friday between the hours of 8:00 am to 5:00pm PST.The schedule will be determined by the supervisor upon hire.

Location:1448 NW Market St., Seattle, WA 98107

Primary Responsibilities:

• Greet Patients into practice and provide instruction and/or direction as necessary both on the phone and in person
• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Obtain patient signatures for required documents
• Upload a valid Government issued state ID of patient and patient insurance cards
• Accurate and complete occupational medicine registration workflow
• File and maintain medical records
• Perform referral documentation promptly
• First point of contact for our patients. Sets the tone for a positive experience
• Exhibits empathy, courtesy, competence, efficiency, and care
• Schedule and coordinate all patient & referral appointments following standard guidelines
• Conduct outgoing calls to referrals for scheduling
• Uses Multiple computer and phone systems to fulfill patient needs over phone
• Verifies patient information, while documenting in their Electronic Health Record (EPIC)
• Advises patients of their responsibilities regarding insurance and referral information
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Notify clinical staff of schedule changes as they occur
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• Participate in orientation (scheduling segment) of new field employees and distribute updates and changes as needed
• Participate and contribute to a team-based environment
• Maintain a team supportive attendance record
• Organize and maintains medical records
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Complete new clinical competencies rolled out by the Educational Committee
• Work Independently and Assist with Clinical duties on a limited basis
• Ability to cover other offices as needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ years of experience working in a medical office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Intermediate level of computer proficiency including MS Word, Excel and Outlook be able to use multiple web applications
• Ability to cover other offices if needed

Preferred Qualifications:

• Knowledge of medical terms
• Knowledge of Epic EMR software

Soft Skills:

Ability to work independently and maintain good judgment and accountability

Demonstrated ability to work well with health care providers

Strong organizational and time management skills

A bility to multi-task and prioritize tasks to meet all deadlines

Ability to work well under pressure in a fast-paced environment

Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $18.00 to $32.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Groupis a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.