Associate Patient Care Coordinator

Optum; Denton (TX); On-site; USD 22,000 - 40,000; Full time

Benefits offered by this job

Benefits package

Job summary

Optum is a global health services company focused on improving health outcomes by connecting patients with care, information, and resources. The Associate Patient Care Coordinator will be the first point of contact for patients and internal teams, handling scheduling, insurance verification, and coordination of care in a fast-paced environment.

This role requires strong customer service, attention to detail, and proficiency with MS Office and EMR systems, with a Monday–Friday schedule in Denton,

Qualifications

• High School Diploma or GED required.
• 1+ year of customer service experience.
• Basic level of experience with MS Office.

Responsibilities

• Interact with internal and external customers in person and via telephone (~200 calls/day).
• Complete check in and check out tasks.
• Schedule new and existing patients.
• Verify insurance and complete pre-authorizations and/or precertification of procedures.
• Answer back-line calls, route messages, and manage documents received via facsimile and mail.

Skills

Customer service

MS Office basics

Medical terminology

Education

High School Diploma/GED

Tools

EMR software

CPT/ICD-9 coding

Job description

Improve the lives of others while Caring. Connecting. Growing together.

Job Description - Associate Patient Care Coordinator (2382837)

Associate Patient Care Coordinator - 2382837

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to startCaring. Connecting. Growing together.

Work Hours: Monday- Friday, 8 AM- 5 PM

Primary Responsibilities:

• Interact with internal and external customers in a courteous manner in person and via telephone (approximately 200 calls/day)
• Complete check in and check out tasks
• Schedule new and existing patients
• Verify insurance and complete pre-authorizations and/or precertification of procedures
• Answer back-line telephone calls, re-direct calls as appropriate, assist callers with questions or concerns and take messages as needed. Sorting of documents received via facsimile and distribution of incoming postal mail
• Scanning of all patients’ (demographic) paperwork to patient chart and assist with batch scan filing
• Establish and maintain effective working relationships with patients, employees, and the public
• Perform other duties as assigned

Physical Demands & Working Conditions:

• Work requires hand dexterity for computer, telephone and other office machine operation, stooping and bending for supplies, sitting for extended periods of time. Prolonged computer use may cause eyestrain
• Work is performed in an office environment and involves frequent telephone and consistent face-to-face contact with patients
• Work may be stressful at times
• Interaction with others is constant and interruptive
• Individuals may be required to travel to other locations for coverage as dictated by need
• Contact involves dealing with sick people

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 1+ year of customer service
• Basic level of experience with MS Office

Preferred Qualifications:

• 1+ years of medical business office experience
• Experience with EMR computer applications
• Excellent CPT and ICD-9 coding skills
• General knowledge of medical terminology
• Familiarity with medical billing and collection procedures

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need special assistance or accommodation for any part of the application process, please call 1-866-566-8715 to be connected to Recruitment Services. Recruitment Services hours of operation are 7 a.m. to 7 p.m. CT, Monday through Friday.

UnitedHealth Group is a registered service mark of UnitedHealth Group, Inc. The UnitedHealth Group name with the dimensional logo, as well as the dimensional logo alone, are both service marks for the UnitedHealth Group, Inc.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.