Patient Care Coordinator

Ottobock SE & Co. KGaA; Lakewood (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Patient Care Coordinator to enhance patient experiences in Lakewood, CA. This role involves providing vital administrative support, ensuring efficient scheduling, and maintaining communication with patients and healthcare providers. The ideal candidate will possess strong organizational and interpersonal skills, contributing to a collaborative environment that prioritizes patient care. With generous benefits and a commitment to employee well-being, this opportunity is perfect for those passionate about making a difference in the healthcare sector.

Benefits

Medical

Vision

Health savings accounts with employer contribution

Flexible spending account options

Company-paid life insurance policy

Paid time off

Company holidays

Floating holidays

100% company-paid short & long-term disability

Qualifications

• Proficient in MS Office and databases with strong communication skills.
• Experience in office administrative management, preferably in a medical setting.

Responsibilities

• Provide administrative support and assist with scheduling patient appointments.
• Communicate professionally with patients and obtain necessary medical documentation.

Skills

MS Office proficiency

Strong communication skills

Interpersonal skills

Organizational skills

Analytical skills

Time management skills

Education

High school diploma or equivalent

Tools

Medical Record system

Job description

Active Life specializes in Prosthetic, Orthotic and Compression solutions by treating, nurturing and transforming clients' lives, empowering them into active opportunity through our unparalleled clinical services and products. In 2021, Active Life joined Ottobock Patient Care. Already known for its worldwide excellence in prosthetic technology and quality patient care, this collaboration will support Active Life Orthotics and Prosthetics and Ottobock’s shared vision to advance innovation, improve access to care, and most importantly deliver the best possible patient care experiences.

We are looking for a Patient Care Coordinator at our Lakewood, CA location. We value our employees and offer generous benefits in appreciation of their hard work and dedication.

Duties & Responsibilities

• Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals. Assist with scheduling or modifying patient appointments.
• Ensure customers receive the best service possible and concerns are satisfactorily resolved.
• Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
• Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
• Assist in securing insurance authorizations for patient cases as needed.
• Create patient account profile in the Medical Record system.
• Perform light shipping and receiving of medical device products and components.
• Maintain a clean office work environment.
• Accept cash payments from patients as appropriate.
• Comply with Corporate Compliance and HIPAA responsibilities.
• Perform other duties and special projects as assigned.

Qualifications

• Proficient in MS Office and databases.
• Strong communication and interpersonal skills.
• Excellent organizational, analytical, and time management skills.
• High school diploma or equivalent.
• Office administrative management experience, preferably in a medical/dental/therapy office.
• Knowledge of Medicare and Medicaid preferred.

Benefits

• Medical
• Vision
• Health savings accounts with employer contribution
• Flexible spending account options
• Company-paid life insurance policy
• Paid time off
• Company holidays
• Floating holidays
• 100% company-paid short & long-term disability