Patient Care Coordinator

SouthEast Alaska Regional Health Consortium; Klawock (AK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Retirement

Paid time off

Parental leave

Health insurance

Dental

Vision

Life insurance

Disability insurance

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a Patient Care Coordinator to manage all aspects of a patient’s care, closely coordinating with the care team to ensure treatment plans are followed and patient needs are met.

We offer competitive benefits including retirement, PTO, parental leave, health, dental, and vision insurance, life insurance, and disability coverage. The role emphasizes communication, outreach, and efficient clinic flow within Southeast Alaska.

Qualifications

• Associate degree or 2 years college in social work, health care administration or related field.
• A Bachelor’s degree may substitute for experience as described.
• Basic Life Support preferred.

Responsibilities

• Coordinate safe, timely, effective patient care with the care team.
• Assess patient/self-management skills and encourage wellness.
• Communicate Plan of Care with patients and caregivers.
• Manage referrals and act as a communication portal for results and forms.
• Perform patient outreach via telephone or text.
• Support care coordination across SEARHC network.
• Maintain clinic flow and track coordination data.
• Ensure compliance with safety and competency requirements.

Skills

Healthcare coordination

Customer service

Communication

Teamwork

Microsoft Office

EHR systems

Education

Associate degree or 2 years college

Bachelor’s degree in related field (exchanged for experience)

Tools

Microsoft Office

EHR systems

Job description

Pay Range: Pay Range:$26.06 - $36.08

Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement. Working at SEARHC is more than a job, it’s a fulfilling career.

We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Preformed patient outreach- either by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at service-delivery level, empower patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• 50 % of the job will require referral management work, 25% performing patient outreach and 25% care team communication.
• Other duties as assigned.

Education, Certifications, and Licenses Required

Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work. A Bachelor’s degree in a relevant field may be exchanged for all required experience. Basic Life Support preferred.

Experience Required

2 years of healthcare, behavioral health, dental, or relevant administrative experience required. Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Knowledge, Skills, and Abilities

Knowledge of Available services at SEARHC, other tribal health organizations in Alaska, and community. The clinical process and the ability to apply this knowledge in the working environment. Customer service principles. Safety and infection control principles. Skills in Assessment, anticipation of needs, and data collection. The use of equipment such as computers and medical equipment. Oral and written communications. Ability to Work in teams- Providers, Nurses and other healthcare personnel. Computer Skills: Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Other Qualifications

Excellent communication and interpersonal skills.

Strong organizational & time management abilities.

Teamwork.

Proficient in EHR systems.

Travel Required

Travel not required.

Safety and Risk Management Responsibilities

Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.

Work Environment

The noise level in the work environment is usually moderate.

Required Certifications

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Company Culture

We Want You to Join our Team. Southeast Alaska is home to some of the world’s most breathtaking landscapes, proudest Native cultures, and thriving pioneer spirits. SouthEast Alaska Regional Health Consortium (SEARHC) helps to keep it healthy. Every career with SEARHC comes with a positive work culture, a team with shared values, and competitive benefits. SEARHC offers sign-on bonuses for Registered Nurses, Hot Jobs and Certified Nurses Assistants. At SEARHC, we are passionate about enhancing the health and wellbeing of our team as well as the communities we serve. We Embody our Values: Respect Cultural Identity Service Professionalism Compassion.