Patient Care Coordinator

SouthEast Alaska Regional Health Consortium (SEARHC); Sitka (AK); On-site; USD 35,900 - 49,703; Full time

Benefits offered by this job

Health insurance

Dental benefits

Vision benefits

Paid time off

Retirement benefits

Job summary

SouthEast Alaska Regional Health Consortium (SEARHC) is seeking a Patient Care Coordinator in Sitka, Alaska. This role involves managing and coordinating patient care, ensuring that treatment plans meet the patients' needs. Ideal candidates will possess an Associate’s degree or relevant experience and have strong communication skills.

SEARHC offers a thorough benefits package including health, dental, and retirement options. Join a fulfilling career dedicated to the health interests of Southeast Alaska residents.

Qualifications

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Basic Life Support preferred.
• Ability to work in teams including Providers, Nurses and other healthcare personnel.

Responsibilities

• Coordinate safe and effective patient-centered care.
• Manage and communicate Plan of Care with patients.
• Perform patient outreach and track patient progress.

Skills

Assessment and data collection

Customer service principles

Oral and written communications

Education

Associate’s degree in relevant field

Tools

Microsoft Office Products

EHR systems

Job description

Overview

Pay Range: $26.06 - $36.08. Patient Care Coordinator manages and coordinates all aspects of a patient’s care, working closely with the care team to ensure treatment plans are followed and the patient’s needs are met.

SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.

Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health insurance, dental, and vision benefits, life insurance and long and short-term disability, and more.

Responsibilities

• Assists the care team in coordinating safe, timely, effective, efficient, equitable, patient-centered care.
• Assesses self-management skills of patients and caregivers and encourages wellness and autonomy through support, training and coordination of community and/or referred services.
• Communicates regularly with patients and caregivers regarding Plan of Care (POC).
• Responsible for management and coordination of internal and external referrals.
• Acts as a communication portal between patients and their care team, sharing lab results to patients, generates patient letters, and completes relevant forms as needed.
• Performs patient outreach by telephone or text encouraging patients to schedule with care team.
• Supports care coordination within and outside of the SEARHC health system to ensure a consistent, effective, supportive system of care.
• Facilitates efficient clinic flow and utilization.
• Tracks and maintains case management and coordination data.
• Monitors normal patient progress and tracks outcomes using SEARHC standards of performance and care.
• Advocates for patient and patient caregivers at the service-delivery level, empowers patient decision-making and self-care, and addresses patient needs in a timely manner.
• Facilitates patient outreach utilizing patient health and quality data.
• Participates in departmental and clinical improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.
• Identifies community resources, fosters partnerships, and utilizes resources effectively.
• Job composition: 50% referral management, 25% patient outreach, 25% care team communication.
• Other duties as assigned.

Education, Certifications, and Licenses Required

• Associate’s degree or 2 years of college preferably in social work, social services, healthcare administration, business administration, or related field OR 2 years of relevant professional experience may be exchanged for a degree or course work.
• A Bachelor’s degree in a relevant field may be exchanged for all required experience.
• Basic Life Support preferred.

Experience Required

• 2 years of healthcare, behavioral health, dental, or relevant administrative experience required.
• Internal candidates with at least 2 years of experience working in a front or back-office role may be considered for this role.

Knowledge, Skills, And Abilities

• Available services at SEARHC, other tribal health organizations in Alaska, and the community.
• The clinical process and the ability to apply this knowledge in the working environment.
• Customer service principles.
• Safety and infection control principles.

Skills

• Assessment, anticipation of needs, and data collection.
• The use of equipment such as computers and medical equipment.
• Oral and written communications.

Ability

• Work in teams — Providers, Nurses and other healthcare personnel.

Computer Skills

• Proficient in Microsoft Office Products including Word, Excel, and PowerPoint.

Other Qualifications

• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Teamwork
• Proficient in EHR systems

Travel Required

• Travel not required

Safety And Risk Management Responsibilities

• Employees are responsible for complying with safe work rules; reporting all accidents and injuries immediately; cooperating in all accident and injury investigations; reporting defective equipment and unsafe conditions.

Physical Demands

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle or feel and reach with hands and arms.
• The employee is occasionally required to climb or balance; stoop, kneel, crouch or crawl. The employee must lift and/or move 50 lbs.

Work Environment

• The noise level in the work environment is usually moderate.