Patient Care Coordinator

NC Tooth Docs; Harrisburg (Dauphin County); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

7 Paid Holidays

10 Days PTO

Scrub Reimbursement up to $250 bi-ann

401k Contribution & Matching

Medical Insurance Available

Supplement Insurance Available

Free Orthodontic Care

Job summary

NC Tooth Docs is seeking a dedicated Patient Care Coordinator to join our healthcare team. You will connect patients with dental care providers, manage appointments, assist with insurance forms, and maintain records with HIPAA compliance.

The role emphasizes strong communication, organization, and empathy in a fast-paced clinical setting, with a focus on delivering exceptional patient experiences and care.

Qualifications

• Must be organized, detail oriented, and able to communicate effectively with patients.
• Experience in patient coordination or healthcare/customer service preferred.

Responsibilities

• Greet and welcome patients promptly and professionally, creating a positive first impression.
• Schedule and confirm patient appointments, managing the calendar efficiently.
• Assist patients with paperwork and insurance forms accurately and timely.
• Respond to patient inquiries via phone, email, and in person with clarity and compassion.
• Coordinate with dental staff to ensure smooth patient flow and timely treatments.
• Verify insurance coverage and assist with claims processing and billing inquiries.
• Maintain patient records and databases, ensuring HIPAA compliance.
• Support follow-up procedures, including reminders and treatment plan communications.

Skills

Communication

HIPAA compliance

EHR systems

Multitasking

Education

High school diploma

Healthcare admin cert

Job description

NC Tooth Docs is seeking a dedicated and compassionate Patient Care Coordinator to join our dynamic team within the health, wellness, and fitness industry. As a vital link between our patients and dental care providers, the Patient Care Coordinator will play an essential role in ensuring a seamless and positive patient experience from the initial contact through treatment completion. This position requires a professional who is not only highly organized and detail-oriented but also has excellent interpersonal skills to communicate effectively with patients, understand their needs, and guide them through their dental care journey. The ideal candidate will thrive in a fast-paced environment and contribute to upholding the high standards of care and service that NC Tooth Docs is known for. This role involves managing appointments, handling patient inquiries, coordinating insurance claims, and maintaining accurate patient records. By fostering a welcoming and supportive atmosphere, the Patient Care Coordinator will help alleviate patient concerns, provide clear information about treatments, and ensure that administrative processes run smoothly. Join NC Tooth Docs to make a difference in the oral health and wellbeing of our community while growing your career in a supportive healthcare setting.

Responsibilities

• Greet and welcome patients promptly and professionally, ensuring a positive first impression of NC Tooth Docs.
• Schedule and confirm patient appointments, managing the calendar efficiently to optimize dental providers' time.
• Assist patients with completing necessary paperwork and dental insurance forms accurately and timely.
• Respond to patient inquiries via phone, email, and in-person, providing clear and compassionate communication.
• Coordinate with dental staff to ensure smooth patient flow and timely delivery of treatments.
• Verify patient insurance coverage and assist with claims processing and billing inquiries.
• Maintain and update patient records and databases, ensuring confidentiality and compliance with HIPAA regulations.
• Support patient follow-up procedures, including appointment reminders and treatment plan communications.
• High school diploma or equivalent; associate degree or certification in healthcare administration is a plus.
• Previous experience in a patient coordinator or customer service role within a healthcare, dental, or wellness setting.
• Strong communication skills, both verbal and written, with the ability to interact empathetically and professionally.
• Excellent organizational skills and attention to detail in managing schedules and billing processes.
• Proficiency with electronic health record (EHR) systems and standard office software (Microsoft Office, email).
• Ability to multitask and remain calm under pressure in a fast-paced clinical environment.
• Knowledge of dental terminology, insurance processes, and HIPAA compliance standards is highly desirable.
• A positive attitude, team-oriented mindset, and commitment to delivering exceptional patient care.
• 7 Paid Holidays
• 10 Days PTO
• Scrub Reimbursement up to $250 bi-annually
• 401k Contribution & Matching
• Medical Insurance Available
• Supplement Insurance Available
• Free Orthodontic Care