Patient Care Coordinator

Partnerships for Dentists; Williamsport (Lycoming County); On-site; USD 2,480,000 - 2,755,000; Full time

Benefits offered by this job

401(k) Matching

Health, Dental, and Vision Insurance

Life Insurance

Paid Time Off

Paid Holidays

Employee Discounts

Job summary

Partnerships for Dentists in Williamsport, PA seeks a friendly Patient Care Coordinator to lead front-office operations and patient relations. You’ll greet patients, schedule appointments, and guide financial discussions from consult to follow-up, ensuring a great patient experience.

You’ll verify insurance, discuss treatment options, collect co-pays, and coordinate with clinicians to keep care on track while maintaining strict HIPAA and OSHA standards.

Qualifications

• Outstanding communication and customer service skills.
• Knowledge of dental terminology and insurance processes a plus.
• Comfortable using scripts and addressing patient objections.
• Strong multitasking and organizational abilities.

Responsibilities

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage cancellations
• Participate in daily huddles and communicate with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in front office and shared areas

Skills

Communication skills

Customer service

Multitasking

Organizational skills

Scripting experience

Team player

Job description

Patient Care Coordinator | Williamsport, PA
Dental Office | Front Office + Patient Relations

Pay & Schedule

• Pay: $18-$20/hour
• Full-Time

About The Role

We’re seeking a friendly, detail-oriented Patient Care Coordinator (PCC) to join our dental team! You’ll be the first point of contact for our patients and a key player in delivering an exceptional care experience—from scheduling to financial coordination to follow-up.

What You'll Do

• Greet patients and ensure a welcoming front-office experience
• Answer phones, confirm appointments, and manage daily schedules to meet productivity goals
• Present treatment plans, review fees, discuss payment options, and collect co-pays
• Verify insurance benefits, handle claims, and manage accounts receivable follow-up
• Maintain accurate patient records and support all aspects of front-office operations
• Coordinate referrals and follow through on patient care with specialists
• Track case acceptance, follow up on unscheduled treatment, and manage appointment cancellations
• Participate in daily huddles and communicate clearly with the clinical team
• Ensure HIPAA and OSHA compliance at all times
• Promote the practice by asking for reviews and referrals
• Support cleanliness and organization in both front office and shared areas

What We’re Looking For

• Outstanding communication and customer service skills
• Knowledge of dental terminology and insurance processes (ADA codes a plus)
• Strong multitasking and organizational abilities
• Comfortable using scripts and addressing patient objections
• Team player with a positive attitude and flexible mindset
• Dental office experience strongly preferred

Benefits

• Competitive Salary
• 401(k) Matching
• Health, Dental, and Vision Insurance
• Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Employee Perks & Discounts