Patient Care Coordinator

Holy Cross Health Fl; Fort Lauderdale (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Day 1 benefits

Comprehensive benefits package

Colleague referral program

Unlimited career growth

DailyPay access

Career Center resources

Job summary

Holy Cross Health is hiring a Patient Care Coordinator to serve as the first point of contact in Broward County physician offices. You will gather patient demographics, verify insurance, and collect financial information prior to the first visit, either at the front desk or by phone.

The role requires a high school diploma, 1 year of medical office experience, and knowledge of CPT/ICD9 codes. Strong interpersonal skills and adherence to Trinity Health policies are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year experience in medical office setting; knowledge of CPT/ICD9 codes and health care insurance preferred.
• Ability to comply with Trinity Health policies and procedures; demonstrate honesty, integrity, and caring.

Responsibilities

• Obtains patient demographics, insurance verification, and financial information prior to or at the first office visit.
• Works at front desk or provides phone coverage to sustain smooth patient flow.
• Verifies validity and coverage of insurance and obtains authorizations as applicable.
• Enters changes in IDX System and documents information on the account.

Skills

Interpersonal skills

Phone etiquette

Medical office experience

Knowledge of CPT/ICD9 codes

Demographic verification

Education

High school diploma or equivalent

Tools

IDX System

Job description

Holy Cross Health named Forbes America's Best Employer for Healthcare Professionals

Position Summary

Holy Cross Medical Group has physician offices located throughout Broward County. As the first point of contact for patients in one our physician offices, Patient Care Coordinators (PCC) play a pivotal role in ensuring smooth patient flow throughout the day and provide a positive patient experience. As a Patient Care Coordinator, you may be working at the front desk or providing phone coverage collecting patient demographics, insurance verification, and financial information from patients prior to or on the first office visit to the office, while working within HCMG/hospital policies and procedures.

Employment Type

Full time

Shift

Day Shift

Description

Holy Cross Health named Forbes America's Best Employer for Healthcare Professionals

Position Summary

Holy Cross Medical Group has physician offices located throughout Broward County. As the first point of contact for patients in one our physician offices, Patient Care Coordinators (PCC) play a pivotal role in ensuring smooth patient flow throughout the day and provide a positive patient experience. As a Patient Care Coordinator, you may be working at the front desk or providing phone coverage collecting patient demographics, insurance verification, and financial information from patients prior to or on the first office visit to the office, while working within HCMG/hospital policies and procedures.

Hours

Monday – Friday 8:00 am to 5:00 pm, start and end times may vary

Highlights

• Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
• Colleague Referral Program to earn cash and prizes
• Unlimited career growth opportunities
• Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday
• Please visit our Career Center Home Page for more about our benefits.
• Patient Care Coordinator has many roles in their position. They ensure smooth patient flow throughout the day while multitasking and taking initiative. They interview patients prior to or on the first office visit to verify demographic and financial information, while working within HCMG/hospital policies and procedures.

What You Will Do

• Demonstrates the ability to obtain information and interpret information in terms of the patient's needs.
• Confirms with patient any changes in address, phone number or insurance information.
• Verifies validity and coverage of insurance.
• Obtains HMO/PPO authorizations, if applicable.
• Enters all changes in the IDX System and documents any information regarding the account or patient information on the comment screen/sticky notes.

What You Will Need

• Education: High school diploma or equivalent is required.
• Experience: Minimum of 1 year experience in medical office setting and knowledge of CPT and ICD9 codes and health care insurance preferred. Good interpersonal skills for effective communication with patients, staff and visitors are necessary.
• Must possess the ability to comply with Trinity Health policies and procedures. Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Working Conditions

• Requires long periods of sitting at the front desk answering phones and checking in patients.

Ministry/Facility Information

• A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties. Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life.
• We are committed to providing compassionate and holistic person-centered care.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.