Patient Care Coordinator

A Center for Mental Wellness; Dover (DE); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Retirement match

PTO

Paid holidays

Birthday off

Floating holiday

Job summary

A Center for Mental Wellness, Inc. in Dover, DE is seeking a Patient Care Coordinator to greet clients and manage scheduling at our Dover location. You’ll handle registration, insurance verification, and coordinate with clinical teams to keep the front desk running smoothly. Training in trauma-informed care is provided at no cost.

We value a friendly, organized, attentive approach and offer real training investment, benefits, and growth opportunities within the care team.

Qualifications

• High school diploma or equivalent required.
• 18 years of age or older.
• Front-desk, reception, or customer-service experience preferred.
• Comfort with basic computer systems and scheduling software.
• Warm, organized, detail-oriented approach to work.

Responsibilities

• Greet and check in clients with warmth and professionalism.
• Manage phones, scheduling, and appointment coordination.
• Complete client registration and insurance verification.
• Coordinate closely with clinical teams on scheduling needs.
• Complete specialized training in trauma-informed care, recovery-oriented principles, and client support — provided by us, at no cost to you.

Skills

Customer service

Scheduling software

Communication skills

Education

High school diploma or equivalent

Tools

Scheduling software

Job description

$24/hour, depending on training and experience

About Us

A Center for Mental Wellness, Inc. has been part of the Dover community since 2008. We’re not a typical front office — our Patient Care Coordinators are often a client’s very first experience of what compassionate care feels like here, before they ever meet a clinician.

About the Role

As a Patient Care Coordinator, you’ll be the welcoming first point of contact for clients at our Dover location — greeting clients, managing scheduling, handling registration and insurance verification, and keeping the front of our practice running smoothly. This role also comes with specialized behavioral-health training most front-desk positions don’t offer, so you’re equipped to genuinely support clients, not just check them in.

What You’ll Do

• Greet and check in clients with warmth and professionalism
• Manage phones, scheduling, and appointment coordination
• Complete client registration and insurance verification
• Coordinate closely with our clinical teams on scheduling needs
• Complete specialized training in trauma-informed care, recovery-oriented principles, and client support — provided by us, at no cost to you

What We’re Looking For

• High school diploma or equivalent
• At least 18 years of age
• Front-desk, reception, or customer-service experience preferred
• Comfort with basic computer systems and scheduling software
• A warm, organized, detail-oriented approach to work

Why ACFMW

• Real training investment in you beyond typical front-desk duties
• A clear next step: growth into a Lead Patient Care Coordinator role as you gain experience
• Work alongside a mission-driven clinical team that treats front-desk staff as part of the care team, not separate from it
• Health insurance contribution, vision, and dental
• Retirement plan with up to a 3% employer match
• 10 days (80 hours) of PTO
• Paid holidays: New Year’s Day, Good Friday, Memorial Day, the Fourth of July, Labor Day, Thanksgiving Day, and Christmas Day
• Your birthday off, paid
• A floating holiday, so you can celebrate a day that’s personally or culturally significant to you, whatever that is